Family Optical Centre - Eyecare Sales Associate
Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we’ve remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight.
Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We’re constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care.
As part of our team, you will have access to tailored professional development opportunities to ensure you have the right skills to succeed in your new role. Rosin is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.
About the role
This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. This role supports establishing the practice as the premier destination for all vision needs within the community.
Responsibilities
- Greets all patients with a warm welcome.
- Shows urgency in providing service to patients and satisfying their needs.
- Explores the needs and priorities of patients and links to practice offerings, including eye exam.
- Attentive to details, asks clarifying questions, and consults with Optician as needed.
- Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
- Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions.
- Possesses the ability to multi-task and demonstrates the ability to prioritize and manage time with competing priorities.
- Custom fits glasses and precisely places prescription in lenses.
- Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals.
- Genuinely expresses gratitude and thanks the patient.
- Strives to achieve exceptional results on goals and competencies.
- Operates the point-of-sale system, inputting patient information with accuracy and attention to detail.
- When required, creates and tenders sales transactions, following operational processes and standards.
- Presents, celebrates and educates at product pick-up.
- Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized.
- Secures all company assets under one’s control.
- Informs management of potential safety opportunities.
- Adhere to attendance and daily time keeping requirements.
- Adhere to all company policies and procedures.
- Sell on your feet 80%-100% of the time.
- Consistently maintains proper dress code.
- Perform other duties as assigned by Practice Manager or as business needs.
Requirements
- High School graduate or equivalent
- Strong customer service skills
- Strong basic math skills
- Effective selling skills
- Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
- Embraces new technology and change
- Strong communicator and listener
Preferred Qualifications
- Eyecare experience
- Sales experience
Pay
Pay Range: $15.30 - $21.41 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.
Benefits
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.