Family Optical Centre - Eyecare Sales Associate

About the Role

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. It helps establish the practice as the premier destination for all vision needs within the community.

Rosin Eyecare, founded in 1930, is dedicated to providing excellent eye health services and delivering exceptional vision. As part of EssilorLuxottica, a global leader in vision care, you’ll join a community of over 200,000 employees driving innovation in the eyewear and eyecare industry.

Responsibilities

• Greet all patients with a warm welcome and show urgency in providing service to meet their needs.
• Explore patient needs and priorities, linking them to practice offerings, including eye exams.
• Demonstrate superior product knowledge, accurately describing features and benefits of all products.
• Anticipate problems, explore underlying reasons, and develop long-term solutions.
• Multi-task, prioritize, and manage time effectively with competing demands.
• Custom fit glasses and precisely place prescriptions in lenses.
• Commit to delivery dates, set pickup expectations, seek feedback, and ask for referrals.
• Operate the point-of-sale system accurately and process sales transactions following operational standards.
• Present, celebrate, and educate patients at product pickup.
• Maintain the appearance of the practice, keeping displays and inventory clean, attractive, and organized.
• Secure all company assets under your control and inform management of potential safety opportunities.
• Adhere to attendance, timekeeping, and company policies and procedures.
• Sell on your feet 80%-100% of the time and maintain proper dress code.
• Perform other duties as assigned by the Practice Manager or as business needs arise.

Requirements

• High school graduate or equivalent.
• Strong customer service and basic math skills.
• Effective selling skills and familiarity with technology (e.g., point-of-sale, patient record systems).
• Embrace new technology and change.
• Strong communication and listening skills.

Preferred Qualifications

• Eyecare experience.
• Sales experience.

Pay

Pay range: $15.30 - $21.41 per hour. Employee pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may complement the base pay.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.