Family Medicine/Pediatric Receptionist in Troy, IL

Clinic Receptionist Gateway Regional Medical Center - Troy, IL Department: Troy Family Medicine/Pediatrics Position Status: Full-Time Work Schedule: Days, 40 hours/week Location: Gateway Medical Group Family Medicine/Pediatrics, 619 Edwardsville Rd., Troy, IL 62294 Pay Range: $16.20-$24.30 per hour We Are Gateway Regional Medical Center Our mission is to provide compassionate, high-quality healthcare services to our community, promoting wellness and healing through innovative treatments, advanced technology, and a dedicated team of professionals. We are committed to fostering a culture of respect, integrity, and excellence, ensuring that every patient receives personalized care in a safe and nurturing environment. Position Overview Gateway Regional Medical Center is seeking a friendly, organized, and dependable Clinic Receptionist to join our Troy Family Medicine/Pediatrics team. The Clinic Receptionist serves as the first point of contact for patients, families, visitors, and staff and plays an important role in creating a welcoming and professional patient experience. This position supports the daily operations of the clinic by assisting with patient check-in and check-out, appointment scheduling, telephone communication, registration, records, insurance information, and other administrative functions. The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to remain professional and organized in a busy healthcare environment. What You'll Do Greet patients, families, visitors, and staff in a friendly and professional mannerServe as the initial point of contact for patients entering the clinicCheck patients in and out for appointmentsSchedule, confirm, and reschedule patient appointmentsAnswer and appropriately direct incoming telephone callsCollect and verify patient demographic, insurance, and contact informationAssist with registration and patient record updatesObtain and verify required insurance information and documentationCollect applicable copayments and other patient balancesAssist patients with questions regarding appointments, referrals, and clinic proceduresCoordinate referrals and other administrative requests as directedMaintain accurate and confidential patient recordsCommunicate effectively with providers, clinical staff, patients, and familiesAssist with billing and insurance-related administrative functions as neededMaintain a clean, organized, and welcoming reception areaFollow HIPAA, hospital policies, and applicable regulatory requirementsProvide excellent customer service while maintaining professionalism and confidentialityPerform other administrative duties as assigned to support efficient clinic operations What You'll Bring Education Required High school diploma or equivalent Experience Previous experience in a medical office or clinic setting preferredPrevious customer service or receptionist experience preferredFamiliarity with medical terminology preferredExperience with electronic medical records (EMR) systems preferredStrong communication and interpersonal skillsExcellent organizational and time-management skillsStrong attention to detail and accuracyAbility to handle multiple tasks in a fast-paced environmentAbility to maintain confidentiality and exercise good judgmentProfessional, friendly, and patient-focused demeanorAbility to work effectively as part of a healthcare team Why Join Gateway Regional Medical Center? Competitive pay: $16.20-$24.30 per hour, based on experience and qualificationsMedical, dental, and vision insurance options401(k) retirement savings plan with employer matchingPaid vacation timePaid sick/mental health timeIllinois Paid LeaveFloating holidayOpportunities for professional growth and developmentSupportive and inclusive work environment At Gateway Regional Medical Center, every member of our team contributes to the patient experience. As a Clinic Receptionist, you'll have the opportunity to make a difference from the moment patients walk through our doors by providing compassionate, professional, and dependable service. If you're organized, patient-focused, and enjoy working with people in a healthcare environment, we'd love to have you join the Gateway team. Final compensation is determined in partnership with Human Resources based on experience, education, certifications, and skills relevant to the position.