Family Housing Case Manager

Position Summary

The Family Housing Case Manager serves as the primary Life Coach and Partnership Lead for families participating in Breakthrough’s 24-month Family Housing Program. This role is responsible for building a consistent, trust-based relationship with lease-holding families and guiding them through a structured journey toward long-term housing stability, financial independence, and family well-being.

Essential Responsibilities / Functions

• Serve as the primary relationship holder for assigned families, building trust through consistency, empathy, and clear expectations
• Facilitate weekly or bi-weekly coaching sessions focused on goal-setting, progress reflection, and problem-solving
• Establish and maintain a shared understanding of roles, expectations, and responsibilities in alignment with lease and program agreements
• Use a trauma-responsive approach that honors family dignity while maintaining clear accountability
• Lead the development and ongoing refinement of individualized Family Success Plans aligned with program outcome domains
• Track and celebrate progress while addressing barriers with structured problem-solving
• Support families in understanding and fulfilling tenant responsibilities, including budgeting for rent (30% of income), maintaining utilities, and preparing for independent leasing
• Tailor coaching approach and expectations based on the program’s three phases: Stabilization, Growth & Skill-Building, and Transition & Launch
• Coordinate Wraparound Supports and act as a connector and advocate across systems
• Provide Crisis Response & Stability Support, participate in team meetings, case consultations, and ongoing training
• Uphold program philosophy, relational standards, and trauma-responsive practices
• Collaborate with Housing Coordinator, Program Assistants, and leadership to ensure seamless service delivery

Core Competencies

• Trauma-informed and family-centered care
• Advocacy and problem-solving
• Collaboration and teamwork
• Professional judgment and ethical practice

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field
• Minimum of 1–2 years of experience in housing case management, family services, or a related human services field
• Knowledge of housing systems, public benefits, and community resources
• Experience working with families experiencing homelessness, poverty, or trauma
• Strong organizational, communication, and documentation skills
• Ability to manage multiple cases and prioritize effectively
• Culturally responsive and strengths-based approach to service delivery
• Awareness of trauma reactions
• Strong computer skills and a working knowledge of Microsoft Office and Google Drive
• Strong knowledge of program outcomes and deliverables
• Maintain a valid driver’s license along with daily access to a vehicle and acceptable driving record
• Bilingual (Spanish/English or other relevant language) preferred
• Familiarity with local housing programs and Continuum of Care systems preferred

Supervision

Directions received from the Family Housing Coordinator

Physical Requirements And Working Conditions

• Work Environment: Multi-purpose facility and/or outdoors, exposure to weather conditions, moderate to high noise levels, community outreach/home visits
• Physical Demands: Walk, sit, use hands and fingers, reach, stoop, bend, pull, lift up to 50 pounds, stand for long periods, use general office equipment

Benefits

• Medical
• Dental
• Vision
• Life
• Short and long-term disability
• 401(k) Plan
• Section 125 Plan (FSA)
• Vacation Days
• Personal Days
• Sick Days

Compensation

$50,000-$55,000/annually

Additional Information

Breakthrough is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, veteran status, political affiliation, sexual orientation, or any other non-merit factors.