Family Eligibility Supervisor

Job Description

The Early Learning Resource Center’s (ELRC) Family Eligibility Supervisor is responsible for supervising a team of Family Specialists. The Supervisor provides direction to Specialists who manage cases for children and families enrolled in the ELRC program. The role requires highly developed case‑management skills, knowledge of child‑care subsidy regulations, and supervisory experience. The incumbent must be a strong communicator and listener, bring a positive attitude, and respond to challenges with a “can‑do” and problem‑solving sensibility. This is an in‑person position at the Wood Street office reporting to the Family Eligibility Manager.

Responsibilities

• Assist in recruitment, interviewing, and hiring of Family Specialists.
• Provide training and shadowing opportunities for new Family Specialists.
• Deliver daily supervision and ongoing training support to Family Specialists.
• Monitor and support quality in customer service, timeliness, and accuracy of applications and redeterminations.
• Prepare and discuss periodic performance evaluations with Family Specialists.
• Conduct team meetings and one‑on‑one meetings.
• Give input on creation of internal policies, procedures, and practices.
• Analyze and interpret records and reports relating to Family Specialist activities.
• Ensure program compliance with county, state, and federal regulations governing the ELRC program.
• Participate as a member of an internal supervisory management team linking activities of various units and providing quality assurance.
• Maintain ongoing communication with Family Specialists to achieve effective and efficient program operation, including timely and accurate uploads into Pelican and completion of the Family Resource Survey.
• Maintain a caseload when necessary, especially when the unit is short‑staffed.
• Communicate with the Staff Development Specialist regarding new staff progress in training.
• Inform the Family Eligibility Manager of the status of the unit.
• Complete other duties as assigned.

Qualifications

• Excellent interpersonal skills and ability to work collaboratively in a team‑oriented atmosphere.
• Strong written and verbal communication skills.
• Excellent case‑management skills.
• Outstanding organizational abilities, including workspace and computer file management, project scheduling, time management, and prioritization.
• Self‑directed and able to operate independently to achieve program objectives.
• Proficiency with web‑based databases, Pelican, SharePoint, and Adobe for storing, reviewing, and updating family information.
• Ability to use Pelican and Excel to organize data and generate periodic or special reports.
• Knowledge of, or willingness to learn, regulations, policies, and procedures governing the ELRC program.
• Understanding of agency personnel policies and principles and practices of supervision.
• Appreciation for linking resources to support Family Specialists in connecting families to needed services.

Requirements

• Possess Act 33 & 34 and FBI clearances.
• Proficient with Outlook and other Microsoft Office products.
• Full‑time position requiring 38.5 hours per week in the Wood Street office.
• Familiarity with child‑care subsidy programs is preferred.

Education & Experience

• Bachelor’s or Associate degree with supervisory experience in case management, customer service, and computer data entry; or
• High school diploma with three or more years of supervisory experience in case management, customer service, and computer data entry.

Compensation

Salary Range: $47,000 – $52,000

Benefits

• 18 days of PTO annually
• Medical insurance
• Dental insurance
• Vision insurance
• Matching 401(k)
• 10 paid holidays
• Tuition reimbursement

Schedule

Full‑time position requiring 38.5 hours per week in the Wood Street office.