Family Coach (Human Services Case Manager) Bilingual Spanish

About the role

The Oregon Department of Human Services is seeking a Family Coach (Human Services Case Manager) to provide strength-based, culturally appropriate support to families transitioning to independence. This role requires bilingual proficiency in English and Spanish.

Responsibilities

• Empower families to achieve lasting independence by providing person-centered, strength-based coaching that recognizes each family’s unique goals, values, and capacities.
• Partner closely with ODHS programs, community agencies, and local service providers to ensure equitable access to resources and opportunities for self-sufficiency.
• Engage families through comprehensive assessments and collaborative goal setting to identify strengths, barriers, and support systems.
• Create actionable plans that align with their vision for stability and success, supporting their journey toward reducing or ending reliance on public assistance.
• Develop individualized coaching and employment plans using a continuum of JOBS activities, emphasizing meaningful participation, skill-building, education, and work experiences that enhance employability and overall family well-being.
• Evaluate employability readiness and connect participants to sustainable opportunities by identifying transferable skills, facilitating access to job training and work experience, and making targeted referrals to community partners.
• Use motivational interviewing techniques to inspire confidence and persistence in achieving employment goals.
• Maintain up-to-date knowledge of employment services, contractors, and community resources to effectively tailor referrals and supports for families with varying levels of employment readiness—including those re-entering the workforce, individuals with limited experience, or those with criminal justice involvement.
• Support individuals experiencing domestic violence through crisis intervention and safety planning, ensuring immediate access to resources, emergency funding, and ongoing support.
• Determine program eligibility, issue grant payments when appropriate, and collaborate with advocacy and community partners to promote safety, stability, and empowerment.

Requirements

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
• A bachelor's degree in any field and one year of human services related experience; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field and two years of human services related experience; OR
• Three years of human services related experience.

Essential Attributes

• Demonstrate a commitment to equity, inclusion, and person-centered service by recognizing and honoring the diverse experiences, cultures, and strengths of the families we serve.
• Experience using motivational interviewing and strength-based case management to empower individuals and families, focusing on their strengths, goals, and self-determination.
• Demonstrated ability to take initiative, be self-motivated, and engage in continuous learning, with openness to feedback and growth in an environment that values collaboration and innovation.
• Strong organizational skills with the ability to manage multiple priorities while maintaining accuracy, professionalism, and empathy in a high-volume and fast-paced setting.
• Demonstrated ability to clearly explain complex rules, policies, and processes in an accessible and compassionate way that preserves dignity, builds trust, and promotes understanding across diverse populations.
• Knowledge of ODHS programs and community resources, and the ability to coordinate services across multiple systems to ensure holistic and equitable support for individuals and families.