Jobs · OTHR · North Carolina

Family Centered Treatment Specialist

Health Connect America · Charlotte, NC · Yesterday
OTHRFull-time

Immediate Interview Available

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About the Role

Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. This role is unique because it involves delivering meaningful, evidence-based services in the homes and communities of the children and families you serve.

Responsibilities

  • Deliver Family Centered Treatment services primarily in home and community settings, meeting families where they are — literally and figuratively
  • Guide children and families through the four phases of the FCT model, helping them set goals, build skills, and move toward sustainable well-being
  • Serve as a central point of coordination for each family's Treatment Team, collaborating with medical, behavioral health, school, and community partners to ensure seamless, whole-person care
  • Develop, implement, and continuously refine individualized Service Plans in partnership with the families you serve
  • Connect families to community resources, referrals, and aftercare supports that extend the impact of treatment beyond your time together
  • Maintain timely, accurate documentation in the Electronic Health Record, keeping records that reflect the quality of care you provide
  • Participate in Quality Assurance activities that help make our programs stronger for every family we serve

Requirements

  • Bachelor's Degree required — in Human Services with a minimum of two years of experience working with youth or families, or in a non-Human Services field with a minimum of four years of experience working with youth or families
  • Current FCT Certification is a plus, though not required — we'll help you get there
  • Must meet qualifications as a Qualified Professional (QP) with experience serving children and adolescents with a primary mental health diagnosis
  • Must have a valid driver’s license and access to a fully insured, private form of transportation

Qualifications

  • Be Well with Us
  • We offer a comprehensive benefits package designed to support your whole self — professionally and personally
  • Retention Bonus — earn up to $2,000 annually through our 2026 Retention Bonus Program
  • Flexible scheduling and a culture that recognizes the importance of work/life balance
  • Employee Assistance Program (EAP) including 8 mental health counseling sessions annually — because your well-being matters
  • Paid time off and paid holidays
  • Medical, dental, vision, and voluntary insurance options
  • Health Savings Account with company contribution
  • Dependent Daycare Flexible Spending Account
  • Access to a Health Navigator
  • 401(k) Retirement Plan
  • Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life

What is Family Centered Treatment?

Learn More!

What to Expect

This is community-based work, which means a flexible schedule that accommodates families' lives. Like most roles serving children and families in the community, this position includes 24/7 on-call availability for crisis support — because sometimes families need a steady, trusted voice outside of regular hours.

Path to FCT Certification

  • FCT Certification is required for this role and must be completed within one year of hire
  • Pinnacle supports you every step of the way — through structured checkoffs, e-learning trainings, and a team that's invested in your professional growth

Be Well with Us

We know that people who take care of others need to be taken care of too. That's why Health Connect America offers a comprehensive benefits package designed to support your whole self — professionally and personally

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.

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