Family Case Manager (Part Time)

About the Role

Aspiranet is a one-of-a-kind social service agency dedicated to building a world where all children and youth are loved and cared for, and all families have the resources to thrive. Founded in 1975, our services include foster resource family support, residential care, adoption services, and support for youth transitioning from foster care to adulthood, mental health services, intensive home-based care, and community-based family resources.

The Family Case Manager works with potential resource families during the approval process, providing guidance around training attendance, online courses, and application documents within the portal. You will support applicants until they transition to assigned district staff for the next stage of approval.

Your Future Team

Aspiranet’s foster care and adoption agency has been a leader in providing services to children and families in California for over 45 years. We strive to connect children to safe, caring relationships that can last a lifetime. Our goal is to maximize opportunities for the best possible outcomes by preparing and approving skilled and caring parents, providing ongoing support, training, and monitoring until children reunify with their families or achieve lifelong connections through adoption.

Responsibilities

• Promptly contact new families that have reserved for Orientation or are being handed off from a Trainer after completing all five sessions of virtual training.
• Be available as needed between the hours of 5 p.m. and 7 p.m. to accommodate resource family applicants.
• Review attendance logs for accuracy and follow up with families to confirm attendance, familiarity with tele-conferencing software, homework status, etc.
• Update all documents related to Family Development and participate in weekly meetings with the assigned district staff.
• Convey the status of applicant documents or quickly seek out status in the application portal.
• Follow up with resource family applicants to convey expectations related to online training courses and progress in the application portal.
• Collect, review, and organize documents within the application portal in a timely manner.
• Effectively prioritize and facilitate resource family applicants moving from training to handoff to the assigned district office.
• Provide additional support for applicants struggling with the application portal or tele-conferencing software.
• Document all contacts with resource family applicants per agency standards.
• Engage with applicants via phone (voice or text), mailing, and email.
• Provide superior customer service.
• Communicate directly with district directors or managers regarding applicant status, training schedules, and issues of concern.
• Work with assigned district staff to prioritize applicants and seamlessly transition them to a Home Study Writer or other designated staff.
• Provide the Recruitment Supervisor with weekly, monthly, quarterly, and annual reports as requested.
• Represent the agency professionally, support and model Aspiranet’s values, and abide by the agency’s Professional Code of Ethics.
• Maintain appropriate professional boundaries with staff, resource family applicants, and community resources.
• Maintain confidentiality as per HIPAA, state, and Agency standards.
• Complete administrative paperwork (time sheets, mileage, time off requests, other expense reimbursements, weekly schedule, etc.) on time.
• Demonstrate sensitivity and responsiveness to cultural differences.
• Perform additional duties as assigned by the Core Program Director or Recruitment Supervisor.

Requirements

• Bachelor’s Degree or two years’ experience in customer service/sales-related work.
• Experience working with databases, CRM (Customer Relationship Management), and email software.
• Experience with joining or running meetings using tele-conferencing software, including Teams and Zoom.
• Highly proficient computer skills including Microsoft Office Suite, Outlook, Word, Excel, PowerPoint, and SharePoint.
• Flexibility to multi-task and prioritize to meet specified task deadlines.
• Customer service-oriented with the ability to respond to requests promptly.
• Professional and polished approach in communicating with internal and external clients.
• Detail-oriented with the ability to produce quality and accurate work.
• Exercise sound judgment in resolving concerns and take proactive action where appropriate.
• Understanding of metrics and attention to meeting goals.
• Meets all state-required conditions of employment, including DOJ Fingerprint and Child Abuse Index clearance, TB/Health Physical, valid California Driver’s License, and clean driving record (if required to drive for this position).

Competencies

• Dependability/Reliability: Follow through on commitments, producing timely work to required—or higher—standards, and collaborate for successful job completion.
• Flexibility: Perform a wide range of tasks, respond to changes in direction and priorities, and accept new challenges and responsibilities.
• Customer Service: Anticipate, meet, and/or exceed customer needs, wants, and expectations in accordance with high Agency standards.
• Attention to Detail: Proficient organizational skills to monitor adherence to standards and actively check for accuracy of data.
• Teamwork: Effectively and productively work with others, building cooperation among individuals and offices, sharing information and resources, and collaboratively achieving group goals.

Pay

$19.00 - $22.00 per hour.

Benefits

• Flexible Time Off: 13 paid holidays along with 10 vacation and 10 sick days.
• Comprehensive Healthcare: Medical, dental, and vision plans, including a 100% employer-paid (premium) medical and dental benefit plan. TelaDoc® employer-paid telehealth program.
• Flexible Spending Accounts: Medical and dependent care plans.
• Retirement Savings: 403(b) and 401(a) retirement plans with employer contributions.
• Income Protection: Life, AD&D, and disability insurance, accident, critical illness, and hospital gap plans.
• Training and Advancement: Ongoing training and development opportunities, advancement opportunities, and an employee assistance program with free confidential crisis support.
• Other Perks: Commuter program and mileage reimbursement, employee recognition and discount programs.