Family Care Specialist

Job Responsibilities

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Mets with funeral home at-need families

Minimum Requirements

• Education: High School diploma or equivalent
• Certification: Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
• Experience: None
• Knowledge, Skills & Abilities: Ability to communicate effectively with associates, contractor personnel and client families; works productively with minimal supervision; resolves routine problems promptly and effectively; adapts to change in priorities