Family Care Specialist

Summary Of Functions

The Family Care Specialist is responsible for representing OneLegacy to the potential donor’s Authorizing Party and family. Works in collaboration with the hospital treatment team to develop a timely and sensitive approach plan. The Family Care Specialist approaches the Authorizing Party and family for organ, eye, and tissue authorization, providing support and information while maintaining a position of dual advocacy to donor family and hospital staff. Acts as a liaison between hospital staff and OneLegacy.

Duties & Responsibilities

• Family Care And Authorization
• Work in partnership with the hospital staff and OneLegacy to ensure that the Authorizing Party is identified per UAGA guidelines.
• Collaborate with the hospital care team and OneLegacy staff through frequent huddles to ensure the Authorizing Party is presented the opportunity for donation in the most appropriate manner.
• Discuss the elements of authorization with Authorizing Party and/or family members of potential donors.
• Obtain authorization for donation per UAGA and verify the medical-legal documentation necessary for organ recovery is completed according to OneLegacy policies and procedures.
• Support the donor family through the donation process including any internal or external resources.
• Proficiently and accurately enter data into Digital Donor.
• Complete Donor Medical and Social History Questionnaire (DMSHQ) and obtain any follow-up information required.
• Referral Response And Authorization
• Respond promptly and appropriately to potential donor referrals to assess family dynamics, donor suitability and to enhance the referral and authorization process.
• Review donor suitability with Referral Management team, inform hospital staff of outcome and create plan to follow.
• Collaborate with the hospital staff to determine and locate the Authorizing Party.
• Acts as a liaison between hospital staff and patient’s family.
• Proficiently and accurately enter data into Digital Donor.
• Performs potential donor evaluation on-sites when requested by Clinical Resource Specialists.
• Professional Education
• Provide education to hospital staff on the benefits of organ and tissue donation and services provided by OneLegacy to grieving families.
• Participate in public education forums as requested.
• Provide educational materials (e.g. placards, phone stickers, newsletters) to appropriate hospital units.
• Provide education to hospital staff about authorization and family care process.

Job Qualifications And Requirements

• Education: Four (4) year Bachelor’s degree or one (1) year applicable OPO (organ procurement organization) experience. Documented education in grief counseling required.
• Experience: Customer service; bilingual preferred.
• Certification/License: OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance based on California minimum insurance coverage standards.

The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Benefits

• Medical/Dental/Vision Plans – Employer pays 90% of premium cost for employee
• 19 days of PTO
• 2 Floating Holidays
• 10 Holidays
• Life Insurance
• Supplemental Life Insurance
• Wellness Plans
• Employee Assistance Program
• Pet Insurance
• Gym Onsite
• Mileage Reimbursement to applicable positions
• Tuition Reimbursement
• Employee Referral Program
• 403b Retirement Plan with an annual discretionary 8% Employer contribution
• School Loan Forgiveness