Family Care Manager

The Family Care Manager at Tennessee Donor Services (TDS) plays a crucial role in saving lives through organ and tissue donation. This position is responsible for managing and coordinating organ and tissue authorization activities, supervising staff, and ensuring adherence to policies and procedures.

Key Responsibilities

• Provides on-call administrative services to support family conversations completed by frontline staff.
• Ability to provide on-site response for family conversations when necessary.
• Supervises the day-to-day activities of family care staff.
• Ensures adherence to standard operating policies and procedures.
• Ensures the timely provision of all potential donor evaluations, standard approach, and obtains authorization.
• Ensures that the call schedule is adequately covered at all times.
• Collaborates with Clinical and Hospital Services Manager and staff on activities and meetings as requested.
• Participates in all leadership training opportunities and implements leadership principles into management position.
• Makes sure all family care staff are trained and efficient in their primary job responsibilities.
• Participates in all clinical department staff meetings and case reviews.
• Participates with Medical Directors and Medical Advisory Committee related to policy/practice changes and review of donation opportunities as required by regulatory bodies.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in a related field required.
• Master's degree preferred.
• 3+ years of Organ Procurement Organization (OPO) experience in authorization preferred but not required.
• CTPS certification preferred but not required.
• Excellent written and verbal communication skills required.
• Working knowledge of computers and Microsoft Office applications required.

TDS offers a competitive compensation package including up to 176 hours of paid time off in the first year, up to 72 hours of sick time, medical, dental, and vision plans, a 403(b) plan with matching contributions, company-provided term life, AD&D, and long-term disability insurance, a wellness program, relocation allowance, supplemental insurance benefits, cell phone discounts, and a monthly phone stipend. New employees must have their first dose of the COVID-19 vaccine by their potential start date or provide proof of vaccination.