Family Building Consultant and Inside Sales - Donor Sperm

Responsibilities

• Educates families on their frozen donor sperm plan options, empowering them to make informed decisions.
• Demonstrates expertise in DEB USA frozen donor sperm plan selection process and adapts recommendations quickly to align with client needs.
• PARTNERS WITH PATIENT THROUGHOUT THEIR JOURNEY FROM INITIATION TO TRANSITION TO CONTRACT AND FINANCING AND RECURRING ADDITIONS TO THEIR FAMILY.
• Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacy.
• Enrolls clients in CRM and conducts follow-up calls to enable match.
• METES AND EXCEEDS PROJECTED SALES GOALS WITH EXTREME OWNERSHIP BASED ON QUOTA AND PAY FOR PERFORMANCE VARIABLE COMPENSATION PACKAGE.
• Combines business acumen with an effective sales process to engage customers and increase sales volumes.
• EDUCATES PROSPECTS AND CUSTOMERS IDENTIFYING, DEVELOPING, AND SECURING ALL RELEVANT DIRECT SALE OPPORTUNITIES.
• UTILIZES UPSELLING, CROSS-SELLING, AND ADD-ON SALES TECHNIQUES PER CUSTOMER EXPERIENCE.
• EXECUTES RESPONSIBILITIES WITH INTEGRITY AND COMPLIANCE TO ALL POLICIES AND PROCEDURES, INCLUDING BUT NOT LIMITED TO COOPERSURGICAL GUIDING PRINCIPLES AND CODE OF CONDUCT.
• Leverages knowledge of industry and product portfolio to meet customer needs.

Qualifications

• EXCELLENT SELLING, INFLUENCE, AND CLOSING SKILLS.
• SELF-MOTIVATED AND DISCIPLINED WITH A POSITIVE ATTITUDE AND ABILITY TO WORK INDEPENDENTLY.
• HEALTHCARE, ESPECIALLY FERTILITY, EXPERIENCE PREFERRED.
• EXCELLENT ORGANIZATIONAL, VERBAL, AND WRITTEN COMMUNICATION SKILLS.
• STRONG FOCUS ON PROVIDING CUSTOMERS WITH SUPERIOR CUSTOMER EXPERIENCE.
• ABILITY TO WORK INDEPENDENTLY AND AS PART OF A TEAM AND DISPLAYS HIGH LEVEL INITIATIVE AND COMMITMENT.
• AGILE, AND ADAPTS QUICKLY TO A FAST-PACED CHANGING ENVIRONMENT.
• ABILITY TO IDENTIFY CRITICAL ACTIVITIES AND TASKS AND ADJUST PRIORITIES TO MEET GOALS AND OBJECTIVES.
• BI-LINGUAL IN FRENCH/ENGLISH PREFERRED.