Family Building Consultant and Inside Sales - Donor Sperm

Responsibilities

• Educates families on their frozen donor sperm plan options, empowering them to make informed decisions
• Demonstrates expertise in DEB USA frozen donor sperm plan selection process and adapts recommendations quickly to align with client needs
• PARTNERS WITH PATIENT THROUGHOUT THEIR JOURNEY FROM INITIATION TO TRANSITION TO CONTRACT AND FINANCING AND RECURRING ADDITIONS TO THEIR FAMILY
• DELIVERS SUPERIOR CLIENT SERVICE ON ALL INBOUND AND OUTBOUND CALLS, EMAILS, AND/OR CHAT SESSIONS WHILE MAINTAINING CLIENT PRIVACY
• ENROLLS CLIENTS IN CRM AND CONDUCTS FOLLOW-UP CALLS TO ENABLE MATCH
• METTS AND EXCEEDS PROJECTED SALES GOALS WITH EXTREME OWNERSHIP BASED ON QUOTA AND PAY FOR PERFORMANCE VARIABLE COMPENSATION PACKAGE
• COMBINES BUSINESS ACUMEN WITH AN EFFECTIVE SALES PROCESS TO ENGAGE CUSTOMERS AND INCREASE SALES VOLUMES
• EDUCATES PROSPECTS AND CUSTOMERS IDENTIFYING, DEVELOPING, AND SECURING ALL RELEVANT DIRECT SALE OPPORTUNITIES
• UTILIZES UPSELL, CROSS-SELL, AND ADD-ON SALES TECHNIQUES PER CUSTOMER EXPERIENCE
• EXECUTES RESPONSIBILITIES WITH INTEGRITY AND COMPLIANCE TO ALL POLICIES AND PROCEDURES, INCLUDING BUT NOT LIMITED TO COOPER SURGICAL GUIDING PRINCIPLES AND CODE OF CONDUCT
• LIVESTRESSES INTERNAL & EXTERNAL RELATIONSHIPS THAT CREATE SUSTAINED VALUE
• RETAINS TECHNICAL PROFICIENCY AND IS CURRENT ON ALL TRAINING, PRODUCT, AND PROMOTIONS; EFFICIENT IN CRM AND MICROSOFT OFFICE TOOLS AND ADVANCES THROUGH TRAINING AND UTILIZATION
• MANAGES EMOTIONAL OR COMPLEX CUSTOMER SITUATIONS PROMPTLY AND PROFESSIONALLY WHILE MEETING COMMITMENTS FOR SERVICE, SALES AND ASSISTANCE
• DETERMINES CUSTOMER REQUIREMENTS AND EXPECTATIONS TO RECOMMEND SPECIFIC PRODUCTS AND SOLUTIONS

Qualifications

• EXCELLENT SELLING, INFLUENCE, AND CLOSING SKILLS
• SELF-MOTIVATED AND DISCIPLINED WITH A POSITIVE ATTITUDE AND ABILITY TO WORK INDEPENDENTLY
• HEALTHCARE, ESPECIALLY FERTILITY, EXPERIENCE PREFERRED
• EXCELLENT ORGANIZATIONAL, VERBAL, AND WRITTEN COMMUNICATION SKILLS
• STRONG FOCUS ON PROVIDING CUSTOMERS WITH SUPERIOR CUSTOMER EXPERIENCE
• ABILITY TO WORK INDEPENDENTLY AND AS PART OF A TEAM AND DISPLAYS HIGH LEVEL INITIATIVE AND COMMITMENT
• AGILE, AND ADAPTS QUICKLY TO A FAST-PACED CHANGING ENVIRONMENT
• ABILITY TO IDENTIFY CRITICAL ACTIVITIES AND TASKS AND ADJUST PRIORITIES TO MEET GOALS AND OBJECTIVES
• BILINGUAL IN FRENCH/ENGLISH PREFERRED