Family Building Consultant and Inside Sales - Donor Egg

Responsibilities

• Educates families on their frozen donor egg plan options, empowering them to make informed decisions.
• Demonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needs.
• PARTNERS WITH PATIENT THROUGHOUT THEIR JOURNEY FROM INITIATION TO TRANSITION TO CONTRACT AND FINANCING AND RECURRING ADDITIONS TO THEIR FAMILY.
• Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacy.
• Enrolls clients in CRM and conducts follow-up calls to enable match.
• METTS AND EXCEEDS PROJECTED SALES GOALS WITH EXTREME OWNERSHIP BASED ON QUOTA AND PAY FOR PERFORMANCE VARIABLE COMPENSATION PACKAGE.
• Combines business acumen with an effective sales process to engage customers and increase sales volumes.
• EDUCATES PROSPECTS AND CUSTOMERS IDENTIFYING, DEVELOPING, AND SECURING ALL RELEVANT DIRECT SALE OPPORTUNITIES.
• UTILIZES UPSELLING, CROSS-SELLING, AND ADD-ON SALES TECHNIQUES PER CUSTOMER EXPERIENCE.
• EXECUTES RESPONSIBILITIES WITH INTEGRITY AND COMPLIANCE TO ALL POLICIES AND PROCEDURES, INCLUDING BUT NOT LIMITED TO COOPERSURGICAL GUIDING PRINCIPLES AND CODE OF CONDUCT.
• Leverages knowledge of industry and product portfolio to meet customer needs.

Qualifications

• EXCELLENT SELLING, INFLUENCE, AND CLOSING SKILLS.
• Self-motivated and disciplined with a positive attitude and ability to work independently.
• Healthcare, especially Fertility, experience preferred.
• Bilingual, especially French, strongly preferred.
• EXCELLENT ORGANIZATIONAL, VERBAL, AND WRITTEN COMMUNICATION SKILLS.
• Strong focus on providing customers with superior customer experience.
• Ability to work independently and as part of a team and displays high level initiative and commitment.
• Agile, and adapts quickly to a fast-paced changing environment.
• Ability to identify critical activities and tasks and adjust priorities to meet goals and objectives.
• Bilingual in French/English preferred.