Family Building Consultant and Inside Sales - Donor Egg

Responsibilities

• Educates families on their frozen donor egg plan options, empowering them to make informed decisions.
• Demonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needs.
• PARTNERS WITH PATIENT THROUGHOUT THEIR JOURNEY FROM INITIATION TO TRANSITION TO CONTRACT AND FINANCING AND RECURRING ADDITIONS TO THEIR FAMILY.
• DELIVERS SUPERIOR CLIENT SERVICE ON ALL INBOUND AND OUTBOUND CALLS, EMAILS, AND/OR CHAT SESSIONS WHILE MAINTAINING CLIENT PRIVACY.
• ENROLLS CLIENTS IN CRM AND CONDUCTS FOLLOW-UP CALLS TO ENABLE MATCH.
• METTS AND EXCEEDS PROJECTED SALES GOALS WITH EXTREME OWNERSHIP BASED ON QUOTA AND PAY FOR PERFORMANCE VARIABLE COMPENSATION PACKAGE.
• COMBINES BUSINESS ACUMEN WITH AN EFFECTIVE SALES PROCESS TO ENGAGE CUSTOMERS AND INCREASE SALES VOLUMES.
• EDUCATES PROSPECTS AND CUSTOMERS IDENTIFYING, DEVELOPING, AND SECURING ALL RELEVANT DIRECT SALE OPPORTUNITIES.
• UTILIZES UPSELL, CROSS-SELL, AND ADD-ON SALES TECHNIQUES PER CUSTOMER EXPERIENCE.
• EXECUTES RESPONSIBILITIES WITH INTEGRITY AND COMPLIANCE TO ALL POLICIES AND PROCEDURES, INCLUDING BUT NOT LIMITED TO COOPER SURGICAL GUIDING PRINCIPLES AND CODE OF CONDUCT.
• LEAVES CULTIVATES INTERNAL & EXTERNAL RELATIONSHIPS THAT CREATE SUSTAINED VALUE.
• RETAINS TECHNICAL PROFICIENCY AND IS CURRENT ON ALL TRAINING, PRODUCT, AND PROMOTIONS; EFFICIENT IN CRM AND MICROSOFT OFFICE TOOLS AND ADVANCES THROUGH TRAINING AND UTILIZATION.
• MANAGES EMOTIONAL OR COMPLEX CUSTOMER SITUATIONS PROMPTLY AND PROFESSIONALLY WHILE MEETING COMMITMENTS FOR SERVICE, SALES AND ASSISTANCE.
• DEMONSTRATES ABILITY TO ACCURATELY ASSESS AND RESOLVE INDIVIDUAL SITUATIONS AND DRAW ON PRIOR KNOWLEDGE, EXPERIENCE, AND PROBLEM-SOLVING SKILLS; DETERMINES CUSTOMER REQUIREMENTS AND EXPECTATIONS TO RECOMMEND SPECIFIC PRODUCTS AND SOLUTIONS.

Qualifications

• EXCELLENT SELLING, INFLUENCE, AND CLOSING SKILLS.
• SELF-MOTIVATED AND DISCIPLINED WITH A POSITIVE ATTITUDE AND ABILITY TO WORK INDEPENDENTLY.
• HEALTHCARE, ESPECIALLY FERTILITY, EXPERIENCE PREFERRED.
• BILINGUAL, ESPECIALLY FRENCH, STRONGLY PREFERRED.
• EXCELLENT ORGANIZATIONAL, VERBAL, AND WRITTEN COMMUNICATION SKILLS.
• STRONG FOCUS ON PROVIDING CUSTOMERS WITH SUPERIOR CUSTOMER EXPERIENCE.
• ABILITY TO WORK INDEPENDENTLY AND AS PART OF A TEAM AND DISPLAYS HIGH LEVEL INITIATIVE AND COMMITMENT.
• AgILE, AND ADAPTS QUICKLY TO A FAST-PACED CHANGING ENVIRONMENT.
• ABILITY TO IDENTIFY CRITICAL ACTIVITIES AND TASKS AND ADJUST PRIORITIES TO MEET GOALS AND OBJECTIVES.
• BILINGUAL IN FRENCH/ENGLISH PREFERRED.