Family Admissions Specialist

Join a strong community where all we do is care—for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for.

Benefits

• Minimum 50% childcare discount
• Immediate access to benefits
• Innovative health programs
• 401(k) company match
• Flexible schedules with no nights or weekends
• Ability to bring your children to work
• Paid time off
• Ongoing training and tuition reimbursement
• Credential assistance and Master Teacher Program
• Positive, fun workplace with employee appreciation

Responsibilities

• Support assigned schools across multiple markets by driving enrollment performance through centralized lead management and family engagement.
• Build relationships with prospective families to identify needs, address questions, and personalize enrollment solutions that align with family priorities.
• Identify enrollment barriers and propose solutions in partnership with school leaders to improve conversion and results.
• Manage all lead follow-up activities for assigned schools, including pre-tour confirmation calls, post-tour follow-up, no-show outreach, and ongoing lead engagement to move families through the funnel.
• Utilize CRM systems to manage leads, document activity, and track progress toward tour volume and enrollment goals for assigned schools.
• Execute outbound phone and email outreach strategically, providing timely responses and a high level of customer service to prospective families.
• Review online reviews and family feedback for assigned schools and partner with field leaders to share constructive, actionable insights that improve the enrollment experience.
• Partner with the Family Admissions Manager to recommend school assignments and identify schools that may benefit from additional enrollment support based on performance and opportunity.

Requirements

• High School diploma required; Associate’s degree preferred.
• 3+ years of sales experience required; education or service industry preferred.
• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Effective communication skills, written, verbal, and interpersonal.
• Proficient time management, organizational skills, and ability to meet established deadlines.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Pay

$65,000–$73,000 base salary, bi-weekly pay. Eligible for Support Central bonus program based on annual company performance.

Benefits (Detailed)

• Health and wellness benefits (medical, dental, vision, FSAs, life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance, identity theft protection).
• 401(k) retirement plan with company match after 1 year of employment.
• Education assistance including tuition reimbursement.
• Childcare discount available to all employees.
• Corporate partner discounts.
• Flexible Paid Time Off (PTO) plan with no set accrual for vacation or sick time.