Fall Internship 2026 - eCommerce Operations Intern

About the role

The Fall 2026 - eCommerce Operations Intern will have the opportunity to make a true impact within a growing organization and team and gain valuable knowledge and insight into many areas of our digital business.

Responsibilities

• Customer service policy/administration
• Customer survey/feedback program
• Site experience
• Fulfilment/logistics operations
• Payment
• Fraud
• Financial/ops reporting & benchmarking
• All other factors impacting the customer experience
• Department projects and enhancements, including but not limited to market research, project organization, implementation support, testing, data analysis and reporting
• Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc.
• Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
• Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
• Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
• Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
• Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
• Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
• Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration

Requirements

• You must be able to work on location, 20-24 hours per week
• Intern for the full Fall term - September 14, 2026 - December 11, 2026
• The minimum & maximum rate of pay will be fixed at $17 per hour

Qualifications

• The minimum & maximum pay for this position is fixed at $17 per hour
• You must be a rising Junior or Senior at a local college/university pursuing a bachelor's degree
• This position is not eligible for relocation

Skills

• English language proficiency (Spanish or French a plus!)
• Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
• Detail oriented and strong communication skills
• Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
• Experience working in SAP is a plus
• Studying a related field
• Interest in ecommerce industry

Benefits

• Potentially eligible for school credit
• Potential to be extended into the Fall semester, based on performance
• Fun and collaborative work environment
• Generous employee discount

Pay

The minimum & maximum rate of pay will be fixed at $17 per hour

Schedule

Intern for the full Fall term - September 14, 2026 - December 11, 2026