Fall Co-Op - Business Analyst-Cust Svc

JOB SUMMARY

Aid the Business Operations team with Service Center initiatives. Business Operations supports 18 Service Centers and 40 mobile Service locations.

JOB RESPONSIBILITIES

• Support the Service Center Network with ongoing and new continuous improvement projects
• Follow established procedures for database management, sales projects, and market share studies
• Analyze labor and time studies and network communication efforts to develop consistency with Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability
• Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals
• Work on potential projects such as business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites
• Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network
• Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.

EDUCATION / EXPERIENCE

Pursuing Bachelor’s degree in Aviation, Business Management, Marketing, Sales, or other related field

QUALIFICATIONS

• Excellent verbal and written communication skills
• Private Pilot’s license, A&P license, or previous aerospace experience desirable
• Technical knowledge of aircraft beneficial
• Professional and diplomatic demeanor
• Quickly grasps new concepts when faced with unfamiliar tasks