Fall 2026: Social Sharks Community Manager Co-op, Social Media & Online Engagement (July to December)

About the role

As a Community Manager Co-op, Social Media & Online Engagement, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities.

Responsibilities

- Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups. - Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values. - Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy. - Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community. - Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences. - Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services. - Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.

Attributes & Skills

- Education: Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year. - Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles. - Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically. - Proficiency in social media management and analytics tools. - Creative thinking and problem-solving abilities, with a proactive and results-driven mindset. - Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement. - Ability to work independently and collaboratively in a fast-paced, dynamic environment. - Embodies SharkNinja's success drivers: - Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing - Progress over Perfection - Make quick, daily progress and continuously adapts to achieve results rather than requiring perfect planning - Details Make the Difference - Can coordinate timelines & deliverables to ensure accuracy and consistency across all consumer-facing materials - Winning is a Team Sport - Ability to develop strong cross-functional relationships - Communicate for Impact - Strong communication skills - ability to deliver effective presentations to all levels of management.