Fall 2026 Merchandise Internship - Dollywood Theme Park - Seasonal

About the role

The Merchandise Intern at Dollywood Parks & Resorts is a key member of the team responsible for various Merchandise locations across The Dollywood Company. This includes Dollywood Theme Park, Dollywood’s Splash Country, Dollywood's HeartSong Lodge & Resort, and Dollywood’s DreamMore Resort & Spa. The role involves a variety of responsibilities that align with the company's mission, values, and operating philosophies.

Responsibilities

• Must have proficient knowledge of all products/services available for sale to our guests
• Able to perform to standard Merchandise Selling Skills and guest interactions
• Assist in the training and development of all new hires or hosts new to those locations
• Operate cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening following all policies and procedures relating to Inventory Control
• Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
• Assist in all aspects of warehouse logistics: ticketing, counting, communicating discrepancies, and assisting with deliveries
• Assist in scheduling, developing and facilitating meetings, maintaining files, creating presentations and supportive paperwork, maintaining calendar, sorting and distributing mail, ordering office supplies, relaying messages and other communication and volunteering
• Accommodate changes in work assignments and locations
• Communicate to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
• Adhere to all merchandise safety guidelines
• Report any safety issues to the immediate supervisor immediately
• Follow all Merchandise Operational Policies and Procedures effectively
• Host ensures they are up to date on all company and divisional communications through communication boards and binders
• Protect the privacy and security of guests and coworkers, including PCI compliance
• Create and maintain visual displays and presentations
• Maintain accurate inventory at all times

Qualifications

• Must be 18 years of age
• Enrolled in a continuing education/college program
• Basic Math skills
• Understand basic calculator and cash register/POS system
• Comprehend instructions and retain information
• Working knowledge of Excel, Word Perfect, Power Point, Outlook, Merchandise POS and inventory systems; experience with Pronto software is a plus

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Able to be self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Able to maintain strict confidentiality and judgment regarding privileged information
• Able to be productive in a fast-paced environment
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to lift up to 50 lbs with assistance
• Able to communicate with Hosts and Guests effectively using approved methods of communication
• Able to tolerate temperatures of 0 to 140 degrees
• Able to work outdoors
• Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system
• Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
• Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges)
• Able to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
• Able to use color and depth perception in order to arrange displays and to locate merchandise
• Able to tolerate noise and stress to accommodate waiting on large numbers of customers
• Able to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area

Benefits

The Dollywood Company offers a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Equal opportunity employer.