Fall 2026 IT and Cybersecurity Undergraduate Internship

Responsibilities

• Assist the IT and Security team with day-to-day technology and cybersecurity operations and monitoring.
• Provide desktop, telephone, and remote help desk support to staff across the organization, troubleshooting technical issues and properly documenting all tickets and problem resolutions.
• Provide audiovisual (AV) support for meetings and events, including setting up and troubleshooting video conferencing equipment in our conference rooms (primarily Zoom).
• Support our core collaboration and productivity platforms—including Microsoft 365 (Office), Zoom, and Slack—by assisting with account setup, access, and everyday user questions.
• Aid in basic networking tasks, such as troubleshooting connectivity issues and supporting wired and wireless network access in our offices.
• Help set up, image, upgrade, repair, and replace computers, printers, and peripherals as needed.
• Help manage security tools such as endpoint protection, Multi-Factor Authentication (MFA) enforcement, and vulnerability scanners.
• Participate in cybersecurity awareness training efforts, including drafting staff advisories and educational materials.
• Maintain accurate documentation of security policies, procedures, and incident response activities.
• Audit user permissions and review logs for anomalies.
• Support projects related to improving the organization’s security posture, such as MFA rollouts, password hygiene campaigns, or endpoint hardening.

Experience/Skills/Requirements

• Basic understanding of cybersecurity principles, including phishing, malware, MFA, and access control.
• Familiarity with Windows and macOS operating systems.
• Familiarity with common collaboration and productivity tools such as Microsoft 365 (Office), Zoom, and Slack.
• At least a beginner’s knowledge of hardware and software installation.
• Familiarity with standard desktop concepts, including TCP/IP settings and basic network connectivity troubleshooting.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Interest in learning about cybersecurity tools such as endpoint protection, vulnerability management, and security monitoring.
• Interest in IT fundamentals such as help desk support, audiovisual (AV) setup, and basic networking.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Self-motivated with the ability to work independently as well as collaboratively within a team.
• Prior help desk, IT support, or cybersecurity experience (internships, coursework, or personal projects) is a plus but not required.