Falcon, Project Manager - 1490

About the role

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities.

Responsibilities

• Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs
• Assistance with large projects and customer support
• Central point of contact for customers and West Star personnel
• Work independently on projects and coordinate multiple projects as assigned
• Schedule and work quality are essential in these functions
• Avoidance of any job-related duties as assigned by management

Requirements

• A High school diploma or equivalent
• Airframe and Powerplant License beneficial
• Aviation specific training a benefit
• College education or degree beneficial
• Management, leadership, and customer service training beneficial
• A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory

Qualifications

• 5-10 years prior experience in business aviation MRO activities
• General experience with FAA paperwork, work order and billing processes
• Extensive customer contact and customer service experience
• Self-motivated and able to perform in a fast-paced environment
• Well organized, high attention to detail, strong written/verbal/analytical and interpersonal skills
• Follow all company/FAA safety rules and guidelines

Skills

• Customer contact and support
• Interface with department managers
• Work order processing
• Large projects coordination
• Customer support
• Project management
• Customer service

Benefits

• Medical
• Dental
• 401K match
• Time off accruals
• Weekly pay days
• Other benefits TBD

Locations & Lifestyle

The majority of work will be accomplished in an office environment. Will also work in a hangar environment which can include varied temperatures from very hot to very cold. Some varied positions in and around aircraft.