Falcon, Project Manager - 1490

About the role

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions.

Responsibilities

• Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs
• Coordination of large projects and customer support are critical
• Central point of contact for customers and West Star personnel
• Work independently on projects and coordinate multiple projects as assigned
• Schedule and work quality are essential in these functions
• Avoidance of any issues that may arise and assistance in resolving them
• Post departure follow up with customer
• Effectively and clearly communicate (i.e., speak, write, read) in English

Requirements

• A High school diploma or equivalent
• Airframe and Powerplant License beneficial
• Aviation specific training a benefit
• A college education or degree beneficial
• Management, leadership, and customer service training beneficial
• A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory

Qualifications

• 5-10 years prior experience in business aviation MRO activities
• General experience with FAA paperwork, work order and billing processes
• Extensive customer contact and customer service experience

Skills

• Dedication to the projects assigned
• Working as necessary to make sure each customer leaves impressed
• Pre-arrival coordination of assigned customer projects
• Arrival de-brief coordination
• Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope
• Assistance with any department if problems arise
• Central point of contact for customers and West Star personnel
• Work independently on projects and coordinate multiple projects as assigned
• Assist as necessary with Sales and Contracts Departments for assigned aircraft
• Post departure follow up with customer

Benefits

• Medical
• Dental
• 401K match
• Time off accruals
• Weekly pay days
• and much more