Fairfield Inn & Suites Cheyenne Southwest Downtown Area - Front Desk Agent

About the role

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine. The hotel is a new addition to the Wyoming landscape, Fairfield Inn & Suites Cheyenne Southwest/Downtown Area, reflecting the past while providing amenities of the future. It offers easy access to popular destinations such as Francis E. Warren Air Force Base, Terry Bison Ranch and the Wyoming State Capitol Building. Business travelers can enjoy free Wi‑Fi and ergonomic workstations in each room, and guests can wake up early with a Keurig® coffee maker and a complimentary free breakfast buffet each weekday morning.

Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Requirements

High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite.

Benefits

• After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package.
• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan