Fair Ketch | Outlet Supervisor

JOB PURPOSE

Supervise the whole department, responsible for the daily and monthly inventory, schedules, products ordering, and maintain the department clean and organized.

Essential Job Functions

• Must be able to convey information and ideas clearly.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Aid in communicating new information and teaching new procedures to all marketplace associates.
• Check staff punctuality.
• Complete environmental checklist for dining room.
• Order daily supplies or communicate inventory needs to appropriate management.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff’s service.
• Monitor each guest experience.

Qualifications

• Minimum 6 months experience in a coffee house environment required.
• Previous supervisory experience in a food and beverage environment preferred.
• Previous cash handling and face to face customer service experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into POS software.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• To prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Must become familiar with all coffee products and methods including coffee, espresso, specialty drinks and retail items.
• Able to work with management on special projects.
• Able to set priorities for the team and provide feedback to others that enhances performance.
• Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
• Able to teach employees importance of, and how to greet guests and courteously solve requests.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Requires frequent bending, reaching overhead, and twisting.
• Must be able to stand or walk for an extended period or for an entire work shift.

Environment & Position Analysis

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion.
• May work both indoors and outdoors.
• Tools & Equipment: Desktop computer (Opera, GoConcierge, Synergy, Microsoft Office, Kronos, Birchstreet, Micros terminals), printer, telephone, copier, fax machine and push to talk radio dispatch.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer