Fair Hearings Specialist 1 (NY HELPS)

Duties

Provides information regarding hearing procedures to State agency and local district staff, clients and their representatives, and other parties.

Processes requests for administrative hearing records, Fair Hearings, Homebound Hearings from appellants/representatives, Intentional Program Violations Hearings, and waiver of appearance requests from local social services districts and its agents; schedules hearings; prioritizes hearings in accordance with federal and state regulations, law and court decisions; manages workflow at hearing locations; and conducts other matters regarding the administrative hearing process.

Handles general inquiries from clients, their representatives or local agencies and makes referrals to appropriate program areas or proper agency.

Determines continuation of aid status and good cause for adjourning and reopening hearings.

Drafts responses to correspondence relating to the hearing process.

Screens and processes emergency hearings.

Retrieves, analyzes and/or updates information from the Fair Hearing Information System, Welfare Management System, Automated Child Care Information System, New York City Work Accountability and You, State Supplemental Program, Client Notification System, eMedNY, and other relevant systems.

Identifies governmental entity or agent taking adverse action against clients and ensures all relevant parties are notified about a hearing request. This includes identifying the appropriate local district location, managed care organization, or State entity.

Fields compliance complaints, referring more complicated cases to appropriate supervisor.

Gathers statistical data and prepares reports.

Affords assistance in preparing written procedures.

Minimum Qualifications

• NY HELPS: Four years of paraprofessional or professional experience* providing services to individuals in need of and/or eligible for social services programs or implementing/administering programs regulated by the New York State Office of Temporary and Disability Assistance, the New York State Office of Children and Family Services, the New York State Office for People With Developmental Disabilities, the New York State Office of Mental Health, the New York State Office of Addiction Services and Supports, or the New York State Department of Health.
• Non-COMPETITIVE QUALIFICATIONS: Substitutions: An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience. An associate or higher degree in law or legal assistant/paralegal education from a regionally accredited college or university may substitute for four years of the experience noted above. Completion of a legal assistant/paralegal education, qualifying non-degree certificate program AND two years of paralegal experience may substitute for four years of experience noted above.
• 55 b/c: Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title.

Additional Comments

Full-time permanent appointments will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States.

Your resume must indicate how you meet the minimum qualifications for these positions. Non-specific submissions may be disqualified from further consideration if the information you provide does not meet the minimum qualifications.

Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview.

Remarks

NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. In alignment with New York State’s Executive Orders 187 and 31, OTDA is committed to advancing diversity, equity, inclusion, and accessibility by fostering an inclusive workplace.

Some positions may require additional credentials or a background check to verify your identity.

Email Address: jobpostings@otda.ny.gov

Address: 40 North Pearl Street, 12B