Failure Analysis Manager

Location: Lowell, MA • On-site • Full-time

About the role

We are seeking a highly technical Quality professional to own and continuously improve the full RMA process. You will manage cycle time, administration, performance reporting, and serve as the primary technical contact with customers on quality-related product issues. The role supports advanced high-density power conversion modules used in AI systems, electric vehicles, and aerospace applications.

Responsibilities

• Manage RMA intake, eligibility review, processing, and customer communication on status, replacements, and refunds.
• Guide engineers through failure analysis of customer returns and the preparation of technical reports.
• Publish RMA performance metrics (including PPM and cycle time) and partner with quality/manufacturing teams on CAPA.
• Coordinate with production and other departments to maximize product quality and control costs.

Requirements

• Bachelor’s degree in a technical discipline (BSEE preferred).
• 5–10 years of experience in an electronics manufacturing environment in a technical failure-analysis role.
• Hands-on ownership of RMA administration, cycle-time management, and customer technical communication.
• Ability to guide engineers through failure analysis and technical report writing.
• Experience driving CAPA with quality and manufacturing teams and reporting metrics (PPM, cycle time).

Skills

• Strong organizational and program-management skills.
• Excellent cross-functional interpersonal skills.

Pay

$105,000 – $140,000