Failure Analysis Engineer (Hybrid)

Meet the Team

We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is responsible for delivering customer-focused quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.

Your Impact

You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.

• Drive the improvements in the accuracy of the fault duplication and isolation.
• Provide direction and techniques on customer issues.
• Engage Design engineering and communicate findings and resolutions for HW and SW field issues.
• Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers.
• Defect-detection including containment analysis.
• Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issues.
• Articulate key technical issues to customers, sense issues early, identify impact and partner to drive resolution.
• Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.
• Drive innovation, new technology/processes.
• Organize, plan, track and close-out design, components, and manufacturing issues associated with the products.
• Evolving the Product debug document over the Product Life Cycle.
• Responsible for communication on key issues along with quality group to design engineering, accounts and escalation teams.
• Proactive engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field.
• Collaborate with PQE/CEs and drive Corrective/ Preventive action. Design Issue, MFG Issue, Process, supplier issue.
• Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation.

Minimum Qualifications

• Bachelor's degree in electrical or computer engineering with 8+ years of related experience.
• Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.
• Hardware design, schematics generation, and design validation for service provide routing products.
• Experience with sophisticated high speed board design and board bring-up.
• Knowledge of Cisco products.

Preferred Qualifications

• Master's degree in electrical or computer engineering.
• Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques
• Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams.
• Familiarity with leading-edge CPUs such as Intel or AMD, analog and networking components such as PCIe switches, PHY, retimers, voltage regulators.
• Experience in unit test methodologies and agile working environment along with sophisticated CPU design and bring-up is a plus

Pay & Benefits

Salary range: $143,100.00 – $185,900.00 (projected starting salary for new hires in U.S./Canada locations, not including incentive compensation, equity, or benefits). Individual pay determined by hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Benefits (U.S. employees, subject to plan eligibility rules): medical, dental and vision insurance; 401(k) plan with Cisco matching contribution; paid parental leave; short and long-term disability coverage; basic life insurance; eligibility for grants of Cisco restricted stock units (vesting following continued employment for defined periods).

Paid time away (U.S. employees, subject to Cisco policies): 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees; 1 paid day off for employee's birthday; paid year-end holiday shutdown; 4 paid days off for personal wellness; non-exempt employees receive 16 days of paid vacation per full calendar year (accrued at 4.92 hours per pay period for full-time); exempt employees participate in flexible vacation time off program (no defined limit, subject to availability and business limitations); 80 hours of sick time provided on hire date and each January 1st thereafter, up to 80 hours unused carried forward; additional paid time away may be requested for family critical/emergency issues; optional 10 paid days per full calendar year to volunteer.

Bonus/Incentive: Non-sales roles eligible for annual bonuses subject to Cisco policies. Sales roles earn performance-based incentive pay on top of base salary (split between quota and non-quota components). For quota-based incentive pay: 0.75% of incentive target per 1% revenue attainment up to 50% of quota; 1.5% per 1% attainment between 50%–75%; 1% per 1% attainment between 75%–100%; above 100% attainment, rates at or above 1% per 1% attainment with no cap. For non-quota-based sales elements (e.g., strategic sales objectives), pay ranges from 0%–125% of target. No minimum performance threshold for sales incentive compensation.

Location-specific full salary ranges: New York City Metro Area $143,100.00 – $213,800.00; Non-Metro New York State & Washington State $130,300.00 – $189,600.00. For quota-based sales roles, ranges include base pay and sales target incentive compensation combined. Illinois employees participate in a unique time off program to meet local requirements.