FACTS Account Manager: K-12 Student Information System

Job Responsibilities

• Answer high volume of phone calls or chats from all regions of the country; trouble-shoot problems and offer solutions.
• Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms.
• Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.
• Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.
• Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.
• Encourage increased use of various NBS products and technical services and provide training on products, processes, and procedures to institutions when applicable.
• Report daily activities to team leader.
• Participate in special projects or committees and other related duties as assigned by team leader.

Requirements

• College graduate in related field or equivalent experience.
• Experience in banking, student loan, or customer service industry is preferred.

Education

Strong interpersonal and communication skills to effectively work with customers in a professional manner.

Ability to work as a team player and establish good rapport with co-workers.

Detail oriented with excellent prioritization, organization and time management skills.

Ability to multi-task and complete projects under high pressure deadlines and stressful situations.

Strong analytical and problem-solving skills.

General knowledge of NBS products, as well as other areas and products within the company.

General computer skills including Microsoft Office applications, e-mail, internet, and CRM system.

Benefits

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Learn more about our benefits.