Factory Service Representative -Welding

Milwaukee, Wisconsin, USA, 53204-2941. Hybrid position. Posted 10/13/26.

About the role

Factory Service Representative - Welding serves as a factory expert, providing onsite welding supervision and project oversight for Komatsu dealerships and customers in domestic and international locations. This role leads field weld repair procedures, structural issue resolution, machine inspections, maintenance strategies, mandatory field campaigns, and welding-related training. The position works closely with Product Support, Product Engineering, Komatsu Service Centers, distributors, and customers to improve machine reliability, reduce downtime, and support safe equipment operation.

Responsibilities

• Provide onsite welding supervision, technical support, and coaching to Komatsu distributors and customer mine sites.
• Lead the development of field weld repair procedures, recommended practices, and requirements supporting Komatsu products, Service Centers, Field Service groups, and customer sites.
• Apply structural welding engineering theory and practical mechanical knowledge to troubleshoot, diagnose, and recommend actions for faulted, damaged, rebuilt, or shutdown equipment.
• Lead product issue resolution teams; coordinate part returns, conduct root cause investigations, review laboratory reports, and document findings and recommendations.
• Perform machine inspections and audits, assess machine condition, and report repair and maintenance recommendations, estimated service time, and recommended upgrades.
• Develop structural maintenance strategies that promote safety, improve system reliability, and reduce unplanned downtime.
• Set up and operate test equipment, record and analyze performance data, and interpret results to resolve design-related problems.
• Coordinate with Product Support, Product Engineering, Quality, Planning, Logistics, Komatsu Service Centers, distributors, and customers to validate product solutions and structural upgrades.
• Manage major