Factory Service Operations Supervisor

About the Role

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

Responsibilities

• Supervise, coordinate, and train staff
• Monitor inventory levels and customer demand and manage work assignments as needed to meet requirements
• Hire and train staff
• Conduct performance appraisals and make salary recommendations
• Monitor day-to-day performance and provide feedback to employees and management
• Follow HME employee policies and ensure department personnel follow them as well
• Resolve employee complaints or work performance issues on a timely basis
• Own training program for supervised personnel, ensuring work instructions are maintained and followed to maximize productivity and quality
• Ensure personnel are cross-trained on different tasks to drive ergonomic work diversity and maintain department agility and flexibility
• Engage and challenge personnel to leverage their talents and interests to achieve world-class performance
• Develop and spotlight personnel with potential leadership capability and interest to create a bench of future HME leaders
• Advise Factory Service Manager of anticipated manpower and expense requirements to support the budgeting process
• Work with other departments as appropriate to assure efficient and accurate execution of assigned responsibilities
• Implement plans and changes to maximize assigned functional quality
• Ensure work area is clean and organized, providing an environment conducive to a world-class operation
• Own internal processes for operational tasks, maximizing productivity and quality
• Work with IT department to enhance and improve company ERP systems
• Responsible for Factory Repair unit and material inventory accuracy and availability
• Work with Factory Service Manager to plan for material obsolescence
• Responsible for Factory Service label system
• Perform all other job responsibilities as assigned

Qualifications

• Strong supervisory and customer service skills
• Excellent verbal and written communication skills
• Experience delivering presentations to senior management desired
• Working knowledge of PC operations and programs including Outlook and Teams
• Strong data analysis skills
• Experience with Microsoft Office Suite including Word, Excel & PowerPoint
• Experience with LEAN manufacturing principles
• Experience with ERP systems required, Microsoft AX preferred
• Experience with inventory control systems and processes
• 6+ years related experience
• Associates Degree - strongly preferred
• Travel: 0%

Pay & Benefits

• Pay range: $72,500 - $86,000 (may vary depending on experience and other factors)
• Tuition reimbursement
• 3 weeks paid vacation your first year
• Paid holidays
• Medical, vision, and dental coverage
• Pet insurance
• Life insurance
• 401K contributions

The employee will occasionally lift and move up to 50 pounds with assistance.