Factory Service Engineer

About the Role

ESAB Corporation is seeking a talented and motivated Factory Service Engineer to join our Cutting Systems team. The Factory Service Engineer is a hands-on, customer-focused technical expert responsible for supporting advanced thermal cutting systems, including CNC-controlled plasma and oxy-fuel equipment. Reporting to the Service Manager, NAM, this role plays a critical part in diagnosing complex system issues, improving equipment performance, and supporting customers and distributors worldwide. This position is ideal for someone who thrives on troubleshooting multi-disciplinary systems—combining mechanical, electrical, gas process, and CNC control technologies.

Responsibilities

• Serve as a technical expert supporting global customers and distributors by troubleshooting CNC cutting systems, plasma cutting equipment, oxy-fuel systems, and motion control platforms via phone and remote tools
• Travel to customer sites as needed to install, commission, repair, and optimize automated cutting systems
• Diagnose and resolve issues involving CNC software, HMIs, drives, motors, gantry systems, height control, and gas delivery systems
• Deliver technical training programs in the field covering operation, maintenance, and troubleshooting
• Collaborate with Engineering, Quality, and Manufacturing to drive reliability and performance improvements
• Support continuous improvement initiatives related to accuracy, consumable life, and efficiency
• Make customer-focused service decisions to maintain strong relationships
• Mentor and support service technicians
• Participate in rotating after-hours support

Qualifications

• Associate degree in a technical field or equivalent experience
• Fluent in Spanish
• Experience with industrial automation, CNC systems, or thermal cutting technologies preferred
• Strong troubleshooting across electrical, mechanical, and control systems
• Ability to read schematics and technical drawings
• Familiarity with PLCs, drives, or HMIs is a plus
• Strong analytical and communication skills
• Bilingual skills highly desirable
• Ability to lift up to 50 lbs
• Willingness to travel as needed

Working Conditions

• Occasional travel to customer sites
• Industrial environment exposure
• Rotating schedule with extended hours as needed

Success in This Role

• Reduced downtime and improved reliability
• High customer satisfaction
• Effective resolution of complex issues
• Contribution to product improvements

Pay

$77,157.00-$89,413.00