Factory IT Tech (Herman)
About the role
The Factory IT & OT Support Technician is responsible for delivering, maintaining, and securing IT and Operational Technology (OT) services in a manufacturing setting. This role ensures compliance with global Mars cybersecurity and technical standards while driving continuous improvement.
Responsibilities
Local Network Administration: Ensure secure access control and proactive threat mitigation.
Standards Adherence: Deploy remediation solutions to address risks and maintain global cybersecurity standards.
Proactive Maintenance: Schedule, complete, and verify vital network processes, including backups, system patching, and antivirus updates.
Business Continuity: Prepare, test, and maintain emergency procedures and business continuity plans.
Lifecycle Management: Manage the full lifecycle, inventory, auditing, and procurement of IT infrastructure components.
Delivery of Factory IT/OT Services & MES Support Systems: Serve as the site's primary functional expert for all local factory applications and the core Manufacturing Execution System (MES).
Cross-Functional Collaboration: Partner closely with site Associates in Engineering, Operations, Maintenance, Quality, and global Mars IT (MGS) to diagnose, characterize, and resolve system issues.
Ticketing & Analytics: Manage and resolve support requests using our global ticketing system, utilizing KPIs and performance dashboards to track support efficiency.
Identity Management: Govern consistent, highly secure user account management aligned with global security policies.
Masterplan Execution: Own the Site IT/OT Infrastructure Masterplan, aligning local hardware and software lifecycles with regional long-term capital plans.
Project Delivery: Act as Project Manager and Technical Lead for the deployment, installation, and commissioning of new site-level IT/OT infrastructure projects.
Stakeholder Engagement: Communicate changes, updates, and strategic plans clearly to site leadership teams.
Contractor Oversight: Supervise and manage external IT/OT technical contractors, ensuring full induction compliance and adherence to Mars Safety and Food Safety standards.
Operational Excellence: Drive site-wide compliance with regulatory requirements, food safety standards, and global corporate engineering guidelines.
Qualifications
Education: Associate’s/2-year Technical Degree or professional Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies (or equivalent military training/experience).
Experience: 3+ years of progressive hands-on experience supporting IT and OT infrastructure in an industrial, manufacturing, or mission-critical environment.
Communication: Professional fluency in English with exceptional written and verbal communication skills; ability to explain complex technical issues to non-technical operators.
Technical Skills & Professional Competency: Core competency in Server Administration and Virtual Infrastructure Administration (VMware, Hyper-V, or similar); strong knowledge of IT/OT Architecture, industrial networking protocols, and cybersecurity practices; practical understanding of relational databases and basic SQL database administration knowledge; proficiency with data analysis tools, including Microsoft Excel (VBA/macros knowledge); proven organizational and project management capability (budget coordination, vendor oversight, timeline management).
Skills
Systems Under Pressure: Experience managing communication arrays, command networks, or electrical systems during high-stakes training or deployments.
Disciplined Compliance: Transitioning from strict military safety and operational protocols makes managing Mars Quality and Food Safety compliance second nature.
Leadership & Initiative: Ability to manage project teams of up to 5 people, oversee external contractors, and maintain accountability without direct supervision.
Benefits
Competitive Compensation: Base pay aligned with job level B4, plus eligibility for an annual performance-based bonus.
Comprehensive Benefits on Day One: World-class medical, dental, and vision insurance; future-proof retirement with a generous 401(k) plan and company match; generous Paid Time Off (PTO) and paid holidays; up to 18 weeks of fully paid Parental/Maternity Leave.
Professional Growth: Dedicated training budgets, support for continuing education, and customized lateral or vertical career path planning.