Facility Solutions Manager (Account Manager)

Key Responsibilities

• Manage and nurture client relationships to ensure client satisfaction and retention
• Develop and implement customized service strategies and schedules for assigned clients
• Negotiate contracts and agreements for service enhancements and new services
• Cookordinate and supervise contractor performance, ensuring compliance with client requirements and Company standards
• Conduct site inspections and quality control evaluations to maintain excellence
• Handle client inquiries, feedback, and resolve service issues promptly and effectively
• Maintain accurate client records, service documentation, and contractual agreements
• Collaborate with sales and operations teams to identify opportunities for account growth
• Manage procurement and inventory of supplies for client locations
• Utilize CRM and other software tools to track activities, schedule services, and report on account status

Requirements

• Minimum of 2 years experience in B2B account management or facility management
• Strong negotiation, communication, and interpersonal skills
• Proven ability to manage multiple client accounts effectively
• Detail-oriented with excellent organizational and follow-through abilities
• Proficient with Microsoft Office Suite and CRM software
• Valid driver's license and reliable transportation
• Positive attitude and strong relationship-building skills

Benefits

City Wide offers a competitive salary, including commission and care allowance, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

About the Role

Join City Wide Facility Solutions and contribute to building environments that elevate people with your expertise in account and facility management.

City Wide is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company's Mission: to create a Ripple Effect by positively impacting the people and communities they serve.

Learn more at www.gocitywide.com.

City Wide is an Equal Opportunity Employer.