Account Manager (Facility Solutions Manager)

About the role

The Account Manager (Facility Solutions Manager) position is available at City Wide Facility Solutions' franchise location in Fort Wayne, IN. As part of a network of over 100+ markets, City Wide aims to enhance the environments where people live and work.

Responsibilities

• Provide solutions to a variety of issues clients face at their facilities in the assigned territory
• Develop long-term relationships with clients and contractors to ensure high client satisfaction
• Manage contractor (IC) relations, compliance, and removal/replacement as necessary
• Participate in monthly IC paydays
• Negotiate agreements with clients for additional services, determining pricing, staffing, and logistics
• Conduct detailed quality control inspections of client sites and ensure consistent follow-through based on the statement of work
• Supervise and direct Account Compliance Managers, ensuring the client's strategy is executed and all services are performed correctly by assigned contractors
• Keep all clientele documents updated and current
• Communicate effectively with contractors regarding client issues, developing and implementing plans to resolve any feedback or deficiencies in service and actively monitoring compliance
• Coordinate with accounting on any discrepancies on client accounts
• Use City Wide's CRM to document client inspections, add extra charges, ACM routing, etc.

Requirements

• 3-5 years of sales and management experience in building maintenance, facility management, or equivalent experience
• Bilingual (English and Spanish) - preferred but not required
• High School diploma required, Bachelor's degree highly desirable
• Highly detail-oriented and excellent follow-through on commitments
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Routable experience is highly desirable
• Proficient in Microsoft Office and knowledge of CRM databases
• Must have reliable transportation and active insurance

Benefits

• Medical, Dental, and Vision Insurance
• 401(K) retirement savings plan with company match
• 8 paid holidays and 15 days of PTO
• Team outings

Pay

$90,000 total compensation targeted in your first year! Within the compensation, it includes:

• Base salary
• Car allowance
• Bonuses (quarterly)
• Uncapped commission pay

Schedule

Second year target: $100-$130,000