Facility Services Customer Support

Dondlinger Construction Company is one of the industry’s most experienced general contractors with over 125 years in business. Founded in 1898, Dondlinger has a long history of completing landmark projects throughout the region, including Kansas, Oklahoma, Colorado, Missouri and Iowa. We have capabilities in commercial building, civil construction (including bridge and heavy highway), and underground utility construction. We work year-round and offer career advancement opportunities.

Responsibilities

• Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
• Provide administrative support to the service ticket tracking for all assigned client work orders.
• Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
• Actively process service orders with both new and recurring clients.
• Support teams with the Facilities Coordinators to keep projects moving forward at all times.
• Engage vendors to meet the needs of work orders as written.
• Analyze and determine needs of customers to decide on necessary scope of work.
• Oversee progress of work orders from inception to completion.
• Help resolve issues and refer significant issues to supervisor.
• Assist in collecting vendor paperwork (proposals, invoices, sign-off sheets, photos, etc.) so that projects can always be moving forward.
• Review vendor invoices for accuracy before sending to accounting for processing.
• Ensure vendors understand scope of work and help define details.
• Clearly communicate expectations to vendors.
• Provide outstanding customer service when answering phone calls and promptly responding to emails.
• Communicate with Corporate Contacts throughout the entire life of a work request.
• Ensure any changes to scope of work are documented and approved.
• Other duties as assigned.

Requirements

• High School Diploma or GED.
• 2 years of related experience (helpful).
• Experience with FEXA software (helpful).
• Highly proficient with Microsoft Office suite.
• Excellent communication and interpersonal skills.
• Demonstrated high level of professionalism and organizational skills.
• Coachable with willingness to learn.
• Construction experience a plus.

Skills

• Excellent written and verbal communications skills.
• Ability to multi-task.
• Team-oriented individual with initiative.
• Strong accuracy and attention to detail.
• Sound reasoning and decision-making skills.

Benefits

• Health Insurance.
• Dental Insurance.
• Life Insurance.
• Vision Coverage.
• 401K/Retirement plan.
• Employee Stock Ownership Program.
• Holiday Pay.
• Paid Time Off.
• Great work environment.
• Weekly pay.

Schedule

Working hours are generally between 8:00 am and 5:00 pm, Monday through Friday, with slight variations for off-hour service orders as assigned.