Facility Manager - Malibu, CA

LAZ Parking is seeking a qualified Facility Manager (FM) with experience in employee management and technology to oversee parking enforcement operations for the City of Malibu, California. This full-time, year-round role supports traffic control for special events and ensures operational excellence, client satisfaction, and regulatory compliance. Peak activity occurs between Memorial Day and Labor Day.

Responsibilities

• Oversee the parking enforcement program and partner with the City to identify and prioritize enforcement locations.
• Ensure full compliance with all contractual obligations and service requirements.
• Manage, plan, schedule, train, and direct the daily activities and performance of the team.
• Foster a culture of safety by promoting best practices related to driving, patrol operations, and conflict resolution.
• Develop and maintain strong client relationships to support customer satisfaction, contract retention, and business growth.
• Oversee payroll administration, ensuring timely approval of employee hours and accurate payroll processing.
• Lead, coach, and develop team members to achieve annual and periodic goals while embodying LAZ Parking’s core values.
• Identify, mentor, and develop high-potential employees to support organizational growth and succession planning.
• Maintain effective communication and collaboration with City Public Safety, local law enforcement, and emergency management personnel.
• Prepare and deliver daily, weekly, monthly, and annual financial and operational reports as required.
• Serve as the primary liaison between parking patrons, stakeholders, and operational teams, ensuring effective communication and issue resolution.
• Lead and execute projects, programs, and operational initiatives that support business objectives and enhance service delivery.
• Plan, coordinate, and oversee special event traffic control operations in partnership with City officials and stakeholders.
• Monitor and manage operational initiatives specific to assigned locations, ensuring successful implementation and completion.
• Perform additional duties and responsibilities as assigned.

Requirements

• Bachelor's Degree or equivalent work experience.
• At least 2+ years working in parking enforcement and experience in employee management in a supervisor/manager role.
• Highly proficient in Office365 suite applications (Outlook, Word, Excel, PowerPoint, Teams).
• Able to learn and become proficient in other software applications.
• Experience in overseeing technology and implementing initiatives that streamline existing processes using technology.
• Must possess a valid CA Driver’s License and have a clean driving record.

Preferred Qualifications

• Familiarity with the City of Malibu area.

Skills

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expressions of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multitask.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

Schedule

This is an exempt, full-time, year-round position. The Facility Manager generally works standard business hours but must maintain a flexible schedule to support operational needs, including occasional evening and weekend work, particularly during peak periods or special events.