Facility Manager

Duties And Responsibilities

• Lead and mentor a team of facility technicians and support staff, fostering a culture of collaboration, accountability, and continuous improvement.
• Ensure conformance with all change control development, approvals, and execution.
• Aid in the hiring, training, and management of operations personnel on site.
• Lead the company culture via mentoring of operations personnel in career and personal development.
• Oversee all aspects of facility operations to ensure the facility operates efficiently and effectively.
• Support the scheduling, development and execution for all preventive maintenance, contracted maintenance, and general maintenance.
• Ensure compliance with industry standards, regulations, and safety protocols.
• Conduct regular safety inspections and manage emergency response procedures.
• Review and approve change requests, MOPs, SOPS, and EOPs.
• Maintain accurate records of facility operations, maintenance activities, and customer interactions.
• Provide regular reports to senior management on facility performance metrics.
• Continuous evaluation of all building systems to ensure efficient operations.
• Enforce safe work responsibilities and safety procedures capabilities of critical facilities employees and contractors.
• Evaluate, assign, and monitor the maintenance, operations, and incident handling of critical facilities employees and contractors.
• Serve as the primary point of contact for customers, addressing any concerns or issues promptly and maintaining strong relationships to enhance customer satisfaction.
• Partner with internal departments to support sales tours, customer fit outs, customer events, sustainability & safety initiatives, capital projects and audits.
• Assist in developing, managing, and forecasting OPEX and CAPEX budget for the facility.
• First responder in site escalation to emergency situations (i.e., fire, evacuation, equipment failure etc.) and customer concerns.
• Ensure compliance with applicable codes, requisitions, government agencies and directives as relates to building operations.
• Primary technical resource for building specifics in all facility & operational facets.

Qualifications

• Minimum five years of increased responsibility and oversight of building systems and critical facilities equipment.
• Professional licenses are strongly preferred (electrical and mechanical licenses).
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Ability to project manage effectively.
• Ability to develop installation standards and project tracking/management documents.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Requires a high level of commitment to customer service, whether co-workers or clients.
• Knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
• Ability to estimate cost of client installations and other assigned projects.
• Cost tracking for projects.
• Knowledge of purchase order requests process and invoice tracking.
• Ability to analyze and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
• MSOffice applications. i.e., Excel, Outlook, Word, and PowerPoint.
• Occasional travel may be required for training and/or to support other business-related requests.