Facility Health Program Manager

Loyal Source is seeking a Facility Health Program Manager for an opportunity in El Paso, Texas. This role reports directly to the Health Services Administrator (HSA) and ensures compliance with ICE National Detention Standards (NDS 2025).

Responsibilities

• Program Coordination & Operations
  • Support the HSA in administering the facility’s health care program, including medical, dental, mental health, and pharmaceutical services.
  • Coordinate daily health care operations, resource allocation, and workflow optimization.
  • Ensure timely access to medical, dental, and mental health care for all detainees, including initial screenings, comprehensive assessments, routine and emergency care, and specialty referrals.
  • Monitor compliance with ICE NDS 2025, federal, state, and local regulations, and facility policies.
• Staff Support & Training
  • Assist the HSA in recruiting, onboarding, and supervising health administrative staff.
  • Support the delivery and documentation of required staff training (e.g., suicide prevention, infection control, emergency response, disability/language access, monthly in-services).
  • Foster a culture of professionalism, teamwork, and continuous improvement.
• Quality Assurance & Compliance
  • Conduct regular audits and quality assurance reviews of compliance logs and care delivery.
  • Coordinate with the Medical Director to ensure physician chart reviews of APP medical records and establish a Peer Review process with provider feedback.
  • Monitor and report on key performance indicators, compliance metrics, and incident trends.
  • Assist in preparing for and participating in facility inspections, audits, and accreditation processes.
  • Ensure proper confidentiality and maintenance of medical records.
  • Collaborate with program leadership to implement corrective actions and 5 Why Root Cause Analysis as needed.
  • Perform follow-up inspections to ensure corrective actions are implemented.
  • Support, recommend, and facilitate process improvement opportunities.
• Reporting, Communication & Liaison
  • Prepare and submit required reports to the HSA and the Government, including significant incidents, infectious disease outbreaks, hunger strikes, suicide attempts, and special medical needs.
  • Serve as a liaison between health care staff, facility administration, the Government, and external providers as directed by the HSA.
  • Support communication with local health departments and community partners for transfers, hospitalizations, and specialty care.
• Risk Management & Emergency Preparedness
  • Assess and mitigate risk in the clinical environment.
  • Maintain plans for infection control, emergency medical response, suicide prevention, and management of communicable diseases.
  • Ensure readiness for public health emergencies and 24-hour emergency medical and mental health care.
  • Oversee the safe handling and disposal of hazardous materials and medical waste in collaboration with the HSA.
• Detainee Rights & Advocacy
  • Ensure detainees are informed of their rights to medical care, confidentiality, informed consent, and the grievance process.
  • Support accommodations for detainees with disabilities and limited English proficiency, ensuring effective communication and access to care.
  • Uphold non-discrimination and advocate for the health and well-being of all detainees.

Requirements

• Bachelor’s degree in Health Administration, Nursing, Public Health, or a related field (Master’s preferred).
• Current professional licensure (e.g., RN, PA, NP, or equivalent) preferred.
• Minimum 2-3 years of experience in health care administration, preferably in a correctional, detention, or public health setting.
• Knowledge of ICE National Detention Standards, NCCHC, and/or ACA standards.
• Certified Correctional Health Professional (CCHP) preferred.
• Experience in staff coordination, program management, and regulatory compliance.
• Strong organizational, communication, and teamwork skills.
• Ability to work collaboratively with diverse teams and external partners.
• Must pass a background check and security clearance.
• Participate in ongoing professional development and required ICE/ERO training.
• Ability to respond to emergencies and be available for on-call duties as needed.
• U.S. citizenship or legal authorization to work in the United States (E-Verify compliance required).

Reporting & Supervision

• Reports to: Health Services Administrator (HSA).
• Supervises: Administrative staff as delegated by the HSA.

Pay

$116,001.60

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military-friendly employer and proud partner of the Military Spouse Employment Partnership program.