Facility Coordinator (NEMT)

About the role

The Facility Coordinator will play a crucial role in fostering relationships with key stakeholders, including clients, community organizations, and transportation providers, to support the growth and effectiveness of MediDrive's services. Reporting to the Facility Manager, this role requires extensive travel (up to 25%) and direct engagement with various partners and communities to enhance outreach efforts, promote program initiatives, and support operational objectives. The ideal candidate is an independent, organized, and driven individual with excellent communication and interpersonal skills, able to represent MediDrive’s mission and values in the field. This is a fully remote position however, we will give preference to candidates in Colorado.

Responsibilities

• Conduct regular visits to engage with community organizations, healthcare facilities, and other stakeholders to strengthen MediDrive’s network and presence.
• Develop and maintain productive relationships with clients and community organizations to facilitate collaboration and address program needs.
• Act as a liaison between MediDrive and local stakeholders to communicate program benefits, address concerns, and ensure satisfaction.
• Promote MediDrive's services by organizing and participating in outreach events, presentations, and informational sessions in the community.
• Serve as the face of MediDrive in local communities, ensuring positive brand representation and awareness.
• Collect data and feedback from field visits, tracking outreach activities, and reporting insights and observations to the Facility Manager and relevant internal teams.
• Provide regular updates on outreach initiatives, stakeholder feedback, and potential areas for improvement to guide future strategy and enhance service delivery.
• Collaborate with internal teams to support the implementation of outreach initiatives and special projects.
• Collaborate with the Marketing team to align outreach with broader communication efforts.
• Identify gaps in service delivery or outreach efforts and work with the Facility Manager to develop strategies to address these gaps.
• Maintain thorough documentation of all outreach activities, including contact records, event participation, and stakeholder interactions.
• Stay informed about industry trends and best practices to continuously improve outreach efforts.
• Travel up to 25% to various locations within the assigned area; comfortable with frequent travel and overnight stays when necessary.
• Possess a valid driver's license and reliable access to a personal vehicle; driving record must remain in compliance with organizational standards.
• Ability to use a hands-free mobile device for communication while driving.
• Have or be able to obtain car insurance that meets organizational requirements.

Qualifications

• High school diploma or GED.
• Minimum of 2 years of experience in community outreach, public relations, or a related field.
• Experience working within the healthcare or transportation industry is a plus.

Skills

• Strong verbal and written communication skills, with the ability to effectively engage diverse audiences.
• Digital communication skills.
• Adaptability in communication styles to effectively connect with varied demographics and stakeholders.
• Skilled in public speaking and delivering presentations to groups of various sizes.
• Ability to build rapport and foster strong relationships with external partners and stakeholders.
• Active listening skills, empathy, patience, and cultural sensitivity when engaging with diverse communities.
• Excellent time management and organizational abilities to handle multiple outreach activities and ensure timely completion of tasks.
• Detail-oriented with the capacity to document and report outreach activities accurately.
• Comfortable working independently and adapting to changing environments while on the road.
• Flexible in responding to the needs of the organization and community partners.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and able to use CRM or data management software to document outreach activities.
• Experience with social media.
• Ability to learn proprietary software systems for surveys, data/feedback gathering, reporting and communication.

Benefits

• Flexible Work Environment: The opportunity to travel and engage with providers, community organizations, healthcare facilities, and other stakeholders across markets.
• Impactful Role: Drive network health and develop relationships that directly impact service quality and availability.
• Career Growth: Access to mentoring and growth opportunities to develop leadership skills in a dynamic and expanding industry.