Facility Coordinator - Interior Services

Job Summary

The Customer Service Representative is a key contributor in the execution of USM’s customer commitments. This position is responsible for managing a customer's book of business with USM.

Responsibilities

• Create and manage work orders or issues for both suppliers and customers using USM’s work order system (NAS).
• Analyze and assess supplier compliance and success rate within USM standards and policies by generating reports out of the work order management system.
• Utilize supplier score card to coach suppliers on increasing supplier success.
• Develop and maintain supplier relationships and communications.
• Ensure USM’s commitment to suppliers and customers are being met.
• Manage recurring services and their status' as well as all additional customer requests (leveraged work and on-demand services).
• Handle other duties as requested by management.

Qualifications

• Education: BA/BS from an accredited college or university or equivalent in education and work experience.
• Experience: Minimum 2-3 years experience working in a high volume, fast-paced customer service role.
• Languages: Bilingual in Spanish/English (written and spoken), preferred.
• Technical Skills: Microsoft Excel & Word, Customer Relationship Management (CRM) experience managing facility service, or similar, work orders, strong written and oral communication skills, strong analytical skills with attention to detail and results-oriented work ethic, excellent organizational skills with a demonstrated ability to multitask and execute work with competing priorities, strong ability to build and maintain relationships with both internal and external customers to exceed customer expectations, previous experience working with a work order management system a plus, experience in floor care, landscaping/snow removal, building repair and maintenance, or the trades (HVAC, Floor Care, Electrical, Plumbing, and/or Roofing) preferred.
• Physical Demands: Must be able to remain in a stationary position. Constantly operates a computer, copy machine and printer.
• Work Environment: Must have flexibility and adaptability in work schedule in order to serve a broad base of clients in multiple time zones with locations operations seven days a week.

Benefits

EMCOR Group and its companies offer a competitive salary and benefits package and promote a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, state, and local regulations.

Pay

Details about pay are not specified in the job posting.

Schedule

Work hours for this position are subject to change, ample notice will be provided prior to any schedule changes.

Physical Demands

Must be able to remain in a stationary position. Constantly operates a computer, copy machine and printer.

Work Environment

Must have flexibility and adaptability in work schedule in order to serve a broad base of clients in multiple time zones with locations operations seven days a week.

Equal Opportunity Employer

EMCOR Group and its companies are committed to equal opportunity employment and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.