Facility Account Manager - Commercial Facilities

About the role

The Facility Services Manager is responsible for the business operations of clients contracted in a defined St. Louis territory. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
• Manage all Contractor relationships including - Negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
• Adequate (internal and external) staffing needs to service clients
• Promote the sale of, procure, and monitor supplies for clients
• Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise
• Schedule each non-routine activity in client facilities
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
• Notify Sales Executives of potential accounts in your territory, especially new construction
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance

Qualifications

Requirements:

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
• Manage all Contractor relationships including - Negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
• Adequate (internal and external) staffing needs to service clients
• Promote the sale of, procure, and monitor supplies for clients
• Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise
• Schedule each non-routine activity in client facilities
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
• Notify Sales Executives of potential accounts in your territory, especially new construction
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance

Skills

Skills not specified but may include:

• Effective communication skills
• Client relationship management
• Contract negotiation
• Quality control
• Supervisory skills

Benefits

$75 - $135,000 - all in - including commissions and bonuses
$500 per month car allowance
Health Insurance (100% Paid by Company)
401K with 4% Employer Match
Short Term/Long Term Disability (100% Paid by Company)
Company Cell Phone
Company Surface Pro Tablet
Eligible for Chairman's Club awards
15 Days PTO - Year 1-4
20 Days PTO - Year 5+

Schedule

Opportunity for Advancement