Facilities Tech II

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support.

About the role

Join our Facilities team and help advance our mission of empowering people to live healthier, more fulfilling lives.

Benefits

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

Responsibilities

• Perform advanced hands-on maintenance, troubleshooting, repair, installation, and operational support across BHN facilities to help keep buildings, systems, and equipment safe, reliable, and code-compliant.
• Complete carpentry, plumbing, electrical, HVAC, and general building projects, repairs, and improvements across interior and exterior spaces.
• Perform preventive, predictive, and corrective maintenance on critical and non-critical mechanical and electrical equipment, controls, and installed systems.
• Receive, complete, and close work orders through the computerized maintenance management system, accurately documenting labor, materials, findings, and corrective actions.
• Conduct facility and equipment inspections, identify conditions that may affect operations or programs, prepare summary reports, and recommend corrective actions and priorities.
• Coordinate with Facilities leadership to identify and order materials and support managers and directors with project planning, scheduling, coordination, and execution.
• Monitor and understand building-management, fire and life-safety, emergency, and other facility systems; troubleshoot concerns and escalate issues appropriately.
• Build productive relationships with contractors and vendors, coordinate site access and work activities, and help ensure compliance with BHN safety and site requirements.
• Follow all safety and security procedures, manufacturer guidance, and applicable city, county, and state codes; identify and promptly report unsafe conditions.
• Support the secure archiving of sensitive records, respond to after-hours building needs, participate in required training and professional development, and perform other duties assigned by Facilities leadership.

Requirements

• High school diploma or GED required.
• At least five years of facilities maintenance, building operations, or related experience required.
• Strong knowledge of facility systems, preventive maintenance, building repairs, equipment operation, and project coordination.
• Demonstrated hands-on skill in carpentry, plumbing, electrical, HVAC, mechanical and electrical equipment, controls, and systematic troubleshooting.
• OSHA 10 certification required.
• Knowledge of facility safety standards, applicable regulations and codes, fire and evacuation procedures, equipment handling, and equipment-failure response.
• Ability to use computerized maintenance-management, building-management, work-order, communication, and standard computer systems and maintain clear, accurate documentation.
• Strong analytical, problem-solving, judgment, organization, communication, collaboration, and customer-service skills, with the ability to manage multiple priorities and work independently.
• Valid driver's license and a reliable, properly registered and inspected vehicle available during all working hours required.
• Ability to serve as essential staff, respond to after-hours facility needs, and meet the physical requirements of the role, including prolonged standing and walking and lifting or carrying up to 50 pounds, with or without reasonable accommodation.

Pay

$30.00-$32.00/hr