Facilities & Production Support Specialist

About the role

Birdi is transforming the pharmacy experience through innovation, automation, and operational excellence. As a Facilities & Production Support Specialist, you'll play a critical role in supporting the equipment, systems, and facilities that power our pharmacy and fulfillment operations.

Responsibilities

• Monitor production line and fulfillment equipment to ensure optimal performance.
• Troubleshoot and resolve hardware, software, and automated equipment issues.
• Perform routine and preventive maintenance on production systems and dispensing equipment.
• Support production efficiency initiatives and identify opportunities for workflow improvements.
• Maintain equipment according to manufacturer specifications and internal maintenance schedules.
• Aid in the setup, automation, and readiness of new pharmacy and production facilities.

Facilities Maintenance

• Respond to maintenance requests and facility work orders.
• Perform a variety of maintenance and repair tasks including HVAC systems, electrical systems, plumbing repairs, carpentry, and general building maintenance.
• Inspect building infrastructure and equipment to identify potential issues before they impact operations.
• Support building upkeep and operational readiness across all facility areas.

Preventive Maintenance & Continuous Improvement

• Develop, document, and maintain preventive maintenance programs.
• Schedule and track routine inspections and maintenance activities.
• Identify opportunities to improve equipment reliability and facility performance.
• Maintain accurate maintenance records and documentation.
• Ensure operational systems remain compliant with company standards and manufacturer requirements.

Vendor & Project Coordination

• Coordinate repairs, upgrades, and maintenance activities with external contractors and vendors.
• Support facility expansion, renovation, and improvement projects.
• Partner with internal stakeholders to prioritize equipment and facility needs.
• Assist with project planning and implementation for operational and production initiatives.

Cross-Functional Operational Support

• Serve as a liaison between Facilities and Pharmacy Operations teams.
• Support pharmacy production goals by ensuring facility and equipment readiness.
• Collaborate with Operations, IT, Quality, and Leadership teams to resolve technical and operational challenges.
• Aid in special projects and operational initiatives as assigned.