Facilities Operations Floater

Key Responsibilities

• Process and manage all accountable (signature-required) packages received from USPS, FedEx, UPS, DHL, couriers, and messenger services.
• Receive, sign for, sort, scan, and distribute incoming mail and packages throughout the day.
• Deliver and collect mail and packages on assigned floors according to established schedules.
• Prepare outgoing domestic and international shipments, ensuring proper packaging and labeling.
• Investigate and resolve missing or delayed packages.
• Maintain knowledge of employee seating locations and departmental moves to ensure accurate deliveries.
• Operate mailroom equipment and shipping systems.
• Maintain organized mailroom work areas and replenish mailroom supplies.
• Espouse couriers, delivery personnel, and vendors as needed.
• Aid with special mailroom projects and departmental requests.

Reception & Guest Services

• Professionally welcome, greet, and assist all employees, clients, vendors, and visitors upon arrival.
• Manage the reception desk while providing a positive first impression of the organization.
• Register visitors, issue visitor badges, and notify hosts of guest arrivals.
• Answer and direct incoming telephone calls in a courteous and professional manner.
• Maintain visitor logs and ensure compliance with security and building access procedures.
• Provide general information and directions to visitors and employees.
• Cooker with Security, Facilities, and other departments to ensure a seamless guest experience.
• Maintain reception and lobby areas to maintain a clean, organized, and welcoming appearance.

Maintenance & Event Support

• Aid with conference room setup, breakdown, and room resets.
• Cook with the Facilities Maintenance Team to ensure meeting rooms and event spaces are properly arranged for meetings, town halls, client presentations, and special events.
• Aid with furniture setup, room configurations, signage placement, and event logistics.
• Support catering deliveries, setup, replenishment, and cleanup.
• Ensure meeting rooms are fully stocked with required supplies before meetings.
• Respond promptly to meeting support requests throughout the day.

Re-Set

• Maintain clean, organized, and fully stocked pantry areas.
• Restock coffee stations, beverages, snacks, and pantry supplies.
• Replenish copy room paper and office supplies.
• Receive and distribute workplace supplies to assigned floors.
• Collect lost and found items from designated areas.
• Report maintenance issues, safety concerns, or supply shortages promptly.
• Support workplace appearance initiatives to maintain Class A office standards.

General Facilities Support

• Cross-train in all Workplace Services functions to provide operational coverage.
• Aid with office moves, departmental projects, and special assignments.
• Support emergency response activities when required.
• Maintain accurate records and complete assigned administrative tasks.
• Safely lift and transport materials weighing up to 25 pounds.
• Perform additional duties as assigned.

Qualifications

• 2–5 years of experience in corporate facilities, hospitality, reception, conference services, mailroom operations, or workplace services.
• Exceptional customer service and interpersonal skills.
• Professional appearance and communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable interacting with executives, employees, vendors, and clients.
• Working knowledge of Microsoft Office and workplace technology.
• Ability to work independently and as part of a collaborative team.
• Flexibility to work overtime or adjust schedules to support business needs.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Ability to bend, reach, climb stairs, and perform routine physical workplace tasks.
• Ability to work throughout multiple floors of the facility.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.