Facilities Manager

Key Responsibilities

• Facilitate the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers.
• Manage the relationship with site colleagues, Client and JLL leadership (corporate and site), and service delivery partners. Ability to be flexible and work with a diverse team(s).
• Monitor expenditure, analyze variances and trends, and implement action plans and year-end forecasting results, working in collaboration with JLL CEOs to improve performance.
• Effectively develop financial performance metrics and initiatives working in collaboration with JLL COEs and FM / Site Lead.
• Support efficient and effective practices across the global networks. Prepare and publish performance reports at agreed intervals. Indicate divergence from agreed targets and monitor remediation, Highlighting successes and failures.
• Lead the development of the KPIs to deliver the right services at the correct costs and quality. Support JLL Center of Excellence and Central Team Functional Leads: Participate as a team member, subject matter expert, or team leader as and when required to support Central Team. Meet timelines and targets set by COE. Assist divisions/regions with site-level socialization and buy-in as needed. Support FM with non-standard requests from the Client. Support the coordination and management of custodial functions for the site(s). Coordinate with local contractors and vendors to repair and maintain the JLL equipment. Complete reports and perform other administrative duties as required.

Education And Experience

• Bachelor’s Degree in a relevant discipline or equivalent industry experience in a management role (5 years minimum).
• Sound track record with a minimum of 5 years of Facility/Project Management experience.
• Experience in managing /working with multi-disciplinary teams.
• Able to demonstrate a professional career and subject matter expertise within IFM/Soft Services.

Knowledge, Skills, And Abilities

• Academically/professionally qualified.
• Able to demonstrate you have successfully managed change and been instrumental in it.
• Able to develop services and implement new policies and strategies.
• First-class interpersonal skills are required to develop effective relationships throughout the business.
• Proven financial management and analytical skills to ensure the cost-effective delivery of business services across the Client.
• Able to work under pressure to deliver against deadlines or unexpected changes at client site(s).
• Able to manage and be flexible in a fast-changing environment and communicate positive advantages of change.
• Able to translate customer needs into action and meet the needs of the customer.
• Able to ensure business continuity and develop appropriate business contingencies.
• Able to create and implement the strategy in own work area.
• Be visible beyond peers. Able to create/promote an environment in which JLL core values are valued throughout the organization, leading by example in these values.
• Able to develop, motivate and lead teams to delivery of business goals. Ensure alignment with other JLL Operational business units.
• Can advise and influence senior management and colleagues, to ensure high performance.
• Able to identify and document best practice procedures relating to own work area.
• Detailed understanding of Facilities Maintenance marketplace, particularly the delivery of hard and soft services.
• Able to be able to anticipate, identify and resolve problems in a proactive, constructive, and creative fashion.
• Prove sound commercial judgment.
• Proven financial management experience.
• Have a track record of sustaining effective relationships with customers and external and internal service providers.
• Excellent knowledge and understanding of customer needs.
• Sound commercial awareness.
• Proven experience of bottom-line focus and ability to implement in own work area to demonstrate costs savings and efficiencies.
• Understanding of the JLL business and knowledge of business drivers and objectives.
• Measurable Objectives: Safety Compliance, KPI Compliance, Client Customer Satisfaction Survey, Multiple Training Programs, Management of the CBA represented the grievance and discipline process. Understanding of Environmental Health & Safety OSHA, State, and Local Regulatory Compliance, HAZMAT (Hazardous Material) Compliance, Commodity Resource Management, Environmental Compliance Initiatives, ISO Compliance.