Facilities Manager

What this job involves

Dynamic career opportunity for a passionate Facilities Manager in a role supporting a distributed portfolio. The Facilities Manager will be a primary point of contact responsible for management of facilities, vendors, and small projects; expected to execute reactive and planned work and ensure on-time response / completion according to account specifications and site knowledge, and in-line with budget expectations for the scope of the work. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

What your day-to-day will look like

• Facility Management: Engage with individual client / site employees to gain situational knowledge to successfully address, manage and deliver resolution for reactive facilities repairs
• Successfully manage a high volume of work orders and vendors across a large distributed portfolio of locations
• Demonstrate excellent communication and organizational skills working across a multitude of facilities, business lines, managers, and responsibilities
• Maintain and meet or exceed Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly
• Through collaboration and teamwork, drive the development and implementation of IFM best practices and innovations
• Support compliance with JLL’s audit and compliance standards in facility management, financial management and operational policies and procedures
• Supervise vendors, contractor performance, project schedules and budget during normal and off hours including weekends when necessary
• Utilize working technical knowledge of retail construction and light project management to gain cost and quality effective bids / quotes from vendors on behalf of the client
• Administrative / Work Order Management: Manage the work order process and systems and associated data platform, as it specifically relates to performance management / reporting and maximizing Corrigo work order capability
• Serve as a point of contact to the account team for CMMS (Corrigo) systems related questions, support issues, and requirements
• Responsible for production of recurring and ad-hoc account reporting. Reports may include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training
• Receive invoices, review for correctness according to work order data, and approve / deny vendor payment
• Manage certificate of insurance documentation

Required Qualifications

• Minimum of 5 years industry experience required either in the corporate environment, third party service provider or as a consultant
• Retail or multi-site facilities and construction experience, highly desired
• Strong organizational / management, interpersonal and supervisory skills
• Flexible and adaptable to changing priorities
• Strong knowledge of real estate, construction, elevators, and project management
• Excellent verbal and written communication skills
• Proficient in MS Office, Excel and Share Point
• Computer proficiency in Computerized Maintenance management System (CMMS): Corrigo, 360 Facility, Maximo, etc.