Facilities Manager

POSITION OVERVIEW

Serves as the operational leader of the Facilities Department, ensuring efficient, compliant, and cost-effective management of InVision’s multi-site residential and commercial property portfolio. Responsible for managing the daily operations of the organization’s facilities department.

About the role

Maintains confidentiality of all departmental information to assure persons supported and employee rights are protected at all times. Models and promotes both internally and externally the mission, philosophy, and values of InVision Human Services.

Essential Functions

• Recruits, trains, develops, and manages department personnel for the purpose of supporting the organization, prioritizing project deadlines, and ensuring optimal utilization of facilities staff.
• Assists with the development and implementation of departmental initiatives and process improvements that support the organization’s strategic goals.
• Develops and monitors performance metrics for supervisors and facilities operations.
• Manages facilities related projects according to the business project lifecycle. Assigns and manages personnel and other resources and defines project milestones and timelines to ensure successful and timely completion.
• Evaluates residential and office properties for purchase or lease, negotiates lease terms and renewals and maintains lease holder relationships according to established company standards.
• Manages the maintenance, repairs, vehicle log activity, insurance, and registration of a fleet of company owned vehicles.
• Manages the purchasing of furniture, equipment, supplies and services for residential and office properties.
• Manages residential new site and site closure processes including, but not limited to: non-contiguous approval, occupancy permit, self-licensing, waiver capacity approval, HCSIS (Home and Community Services Information System) service management and CLS (Certification and Licensing System) functions.
• Provides consultative support and training as it relates to facilities expertise, as needed.
• Monitors budget variances with the Facilities Director and implements corrective actions.
• Provide long-range capital planning input to ensure residential properties are properly maintained with allocated resources.
• Ensure capital project oversight for quality and timely completion.
• Monitor Facilities performance reports and actively drive team adoption of data-informed decision-making, leveraging key metrics, trend analysis, and actionable insights to target improvement areas.
• Recognizes performance gaps and proactively applies coaching, corrective action, or escalation when necessary.
• Oversees facilities emergency response, business continuity coordination, and property-related insurance claim management.

Qualifications

• Bachelor’s degree from an accredited four-year college or university preferred.
• A minimum of five (5) years of progressively responsible professional experience required. Prior supervisory or management experience is required, with demonstrated success leading teams, managing performance, and navigating complex or challenging personnel situations.
• Experience in facilities management or a related field is preferred; however, candidates with strong leadership backgrounds in other industries will be considered.
• The ideal candidate will have a proven ability to manage diverse teams, address difficult interpersonal dynamics, resolve conflict effectively, and lead through high-pressure or ambiguous situations.
• Ability to write reports and business correspondence.
• Quarterly travel required; Some sporadic field travel as needed.
• Ability to effectively build and develop business relationships internal and external.
• Demonstrated ability to utilize data analytics tools (including Power BI) to inform decision-making, monitor performance metrics, and proactively re-direct resources based on trends and operational needs.
• Computer proficiency with Microsoft Word, Excel and Outlook are required.
• Must be able to think and react quickly in crisis situations.
• Successful completion of motor vehicle records and background check.
• Demonstrates and actively promotes InVision’s Guiding Principles: We Put People First, We Celebrate Success, We Are Accountable, We Act with Humility, We Strive to Be Better, We Embrace Change, We Are Open and Honest, and We Treat Others with Respect and Kindness.