Facilities Manager

Job Overview

As the Facilities Manager, you will help ensure the community’s buildings, systems, amenities and infrastructure are maintained in a safe, efficient, and reliable manner. This role is responsible for leading a team of maintenance professionals, developing proactive maintenance programs, managing daily operations and partnering with the General Manager to support long-term operational and capital needs.

Responsibilities

• Supervise, coordinate, and provide leadership to onsite maintenance technicians and porters, including establishing clear responsibilities, performance expectations and accountability measures
• Develop and implement a comprehensive preventative maintenance program for critical assets, including HVAC, electrical systems, fire/life safety systems, pools, irrigation systems and other community infrastructure
• Create and maintain standard operating procedures for routine maintenance activities, inspections, vendor coordination and work order processes
• Ensure all building systems, amenities, common areas and equipment are maintained in proper operating condition
• Oversee and manage the work order system (CMMS), including assigning, prioritizing, tracking and completing maintenance requests
• Maintain accurate records of equipment inventories, maintenance history, inspections, warranties, and replacement schedules to support long-term asset planning
• Develop and maintain a comprehensive maintenance calendar to track preventative maintenance, inspections, life safety testing, seasonal activities and vendor services
• Schedule and coordinate required inspections and compliance-related activities, including fire systems, gas inspection and other regulatory requirements
• Provide regular reporting to the General Manager and Board regarding maintenance activities, preventative maintenance completion, major repairs, open work orders, asset conditions and upcoming project needs
• Assist with planning and execution of capital improvement projects, including vendor coordination, budgeting support, timelines and project oversight
• Manage vendor relationships and ensure contracted services are completed according to expectations
• Ensure pool, amenity areas, grounds and common areas are maintained to community standards
• Partner with porter and janitorial teams to support cleanliness, appearance and overall community presentation
• Hire, train, develop and coach maintenance team members to support operational excellence
• Ensure emergency maintenance situations are addressed promptly and maintain emergency response procedures and contacts for situations such as floods, fire and other critical events
• Maintain inventory of tools, equipment and supplies and coordinate ordering as needed
• Provide recommendations and operational updates to the General Manager regarding maintenance needs, repairs and improvement opportunities
• Respond to emergencies as needed which may include weekends, holidays, or overnight

Qualifications

• Strong leadership and team management skills with the ability to establish accountability and develop employees
• Mechanical knowledge and understanding of building systems, equipment, and maintenance practices
• Experience developing preventative maintenance programs, processes, and operational procedures
• Strong organizational skills with the ability to prioritize multiple projects and adjust to changing demands
• Knowledge of maintenance methods, safety practices, and regulatory requirements
• Able to manage vendors, projects, and budgets effectively
• Proficient with maintenance tracking systems and computer-based work order platforms
• Able to use tools, equipment, and chemicals safely
• Knowledge of pools, landscape, grounds maintenance, and mechanical systems preferred

Education and Experience

• HOA and/or residential maintenance experience (required)
• Proven experience as a maintenance supervisor, facilities manager, or similar leadership role (required)
• CPO certification or able to obtain (preferred)
• HVAC certification (preferred)

Physical Requirements

• Able to safely lift and/ or carry 50 pounds
• Able to stand and walk for extended periods of time
• Able to work in various weather conditions (heat, rain, cold, wind, etc.)
• Participate in an on-call rotation and respond to emergency situations as needed
• Respond to emergencies as needed which may include weekends, holidays, or overnight

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer

• The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
• FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
• Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.
• All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
• Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
• Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.