Facilities Help Desk Coordinator

Essential Job Functions

• Oversight of all routine break fix repairs for the stores or submission of larger repairs/replacements to the Senior Coordinator queue.
• Initiate, oversee, and execute facility maintenance routine break fix repairs in a cost-effective and timely manner.
• Provide cost per repair, define scope of works and repairs, and responsible for all internal and external communication.
• Facilitate aspects of break fix repairs and coordinate those repairs.
• Ensure asset protection and facility sustainment through preventative maintenance programs, temporary and permanent break/fix repairs.
• Field repair requests via email, phone calls, or MARS, process service requests, determine responsibility of repair, and delegate to appropriate parties.
• Review and approve service requests, place work orders, outline scope of work, set completion dates, and establish Not To Exceed pricing.
• Submit requests requiring additional investigation or in-depth evaluation to the Senior Coordinator queue for resolution.
• Oversight, follow-up, and communication throughout the process using MARS dashboard and query reporting.

Skills/Education/Knowledge/Experience/Abilities

• High School diploma with 2-4 years construction, maintenance, HVAC, electrical or related trades experience.
• Good people skills and excellent customer service.
• Ability to multi-task and possess proven dependability and reliability.
• A basic knowledge of computers (Word, Excel, E-mail, Internet, and database systems).

Desired Skills/Education/Knowledge/Experience/Abilities

• High School diploma with 3-5 years construction, maintenance, HVAC, electrical or related field experience.

Benefits

• Total Compensation Package: Competitive wages, paid time off, stock purchase plan, and 401k with employer contributions.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team Member Health/Wellbeing Programs, tuition educational assistance programs, and opportunities for career growth.

Company Information

O’Reilly Auto Parts has a proven track record of growth and stability. The company encourages career growth and offers a strong promote-from-within philosophy. O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. For more information, please contact: rar@oreillyauto.com or call (800) 471-7431 option .